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hi... i think my bb might have been infected with a virus after i downloaded ... RIM Blackberry 87xx forum

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    Question 8700c keeps on rebooting continuously

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    hi... i think my bb might have been infected with a virus after i downloaded an application software for it from my computer. i obtained the application software from this site. it reboots continuously without reaching the pin screen and when i plug it in my computer, the usb pin is detected but it is not connected to the desktop manager. anyone who can help me please? how do i get rid of the os because i hear thats the only solution.

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    Quote Originally Posted by robsteve View Post
    hi... i think my bb might have been infected with a virus after i downloaded an application software for it from my computer. i obtained the application software from this site. it reboots continuously without reaching the pin screen and when i plug it in my computer, the usb pin is detected but it is not connected to the desktop manager. anyone who can help me please? how do i get rid of the os because i hear thats the only solution.
    Hi Robsteve! Fortunately, your bb isn't infected with a virus. Sometimes, especially after a download, a BlackBerry will go into this loop that you're experiencing - it is a well documented and discussed problem here at the stacks. The solution is a little long-winded but simple (even I can do it) and needs to be followed step-by-step; then you'll get your Berry back good as new! Here's the link:

    How To: ReInstall OS When Computer Won't Recognize The Device Is Connected

    Cheers!
    Last edited by Mark Stone; 10-04-2008 at 01:47 AM.

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    ~via BB (wap.pinstack.com)~
    Thanks mark.. It worked

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    Quote Originally Posted by robsteve View Post
    ~via BB (wap.pinstack.com)~
    Thanks mark.. It worked
    You're welcome - glad it worked!

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