Visicom, a provider of Telecom Expense Management (TEM) solutions since 1991, has partnered with Mission Critical Wireless (MCW), a wireless data solutions provider, to complement its Telecom Lifecycle Management (TLM) services.
Nancy Peckham, Visicom's President, CEO and Founder, is excited about the partnership and feels confident Visicom can fulfill a growing need in the marketplace with this complementary solution. "The proliferation of wireless devices brings a higher level of complexity to companies," said Peckham. "Given the new wireless landscape with increased voice and data convergence, the combined services of Visicom and MCW can better serve the needs of the marketplace -- today and into the future."

This partnership enables Visicom to provide robust wireless end user support such as a 24x7 wireless help desk, wireless data platform management and Personal Digital Assistant (PDA) programming.

Dan Croft, President & CEO of MCW, agrees that the telecom environment has rapidly become highly complex. "In this industry, more and more solutions such as Blackberrys® are being delivered into the marketplace," said Croft. "But the simpler the solutions become, the more complex they actually are. It becomes more complex to deploy the devices correctly. When users get the support they need, the company's roll-out of the technology ensures optimal utilization of the solution."

Croft feels an enormous benefit of this affiliation is how it will help organizations minimize their expenses and maximize their return on investment (ROI). "In the marketplace today, specifically in the wireless space and telecom space, we'll now be able to provide end-to-end services for our clients, which minimizes telecom expenses and maximizes ROI for the wireless solution. We believe this partnership is a synergistic, winning combination."

Joe Basili, Vice President of Research for AOTMP, states, "This partnership strategy will fill an important need for enterprises. AOTMP has found that the needs of enterprises to manage their wireless mobility programs are accelerating. Help desks can help provide support to end users, better security of the data on devices, and applications management."

For Peckham, the decision to partner with MCW was an easy one. "We selected MCW for a number of reasons," she said. "Their knowledge base and experience are extensive, which will obviously benefit our clients. We also saw a great values alignment between our companies when we began working with their leadership team and staff."

Croft concurs with the strategic fit of the two organizations. "We each did our research and felt the other party was a premier organization that stands out in the industry," he said. "What we've done is bring together two Class A organizations to more effectively deliver to our clients."

About Visicom

Since 1991, Visicom has helped enterprise clients across the U.S. improve their financial and operational performance by providing visibility and control over their telecommunications expenses. As a provider of Telecom Expense Management (TEM) solutions, Visicom offers a comprehensive portfolio of expense and spend management solutions tailored to the unique needs and situations of each client. Visicom provides completely outsourced services, or works in collaboration with existing client teams and functions.

With more than 17 years of industry experience, Visicom has a proven track record of helping its clients realize a 20-60% improvement in their telecom spend performance. Visicom is an independent TEM provider, which means they're not motivated by financial incentives from telecom carriers and work solely in the best interest of their clients. A certified woman-owned business, Visicom is also able to assist clients meet supplier diversity requirements.

For more information, visit or call 800-467-7226.

About Mission Critical Wireless

Mission Critical Wireless (MCW) optimizes wireless data solutions. MCW provides ongoing support services for wireless platforms such as BlackBerry and Nokia's Intellisync Mobile Suite, as well as the end user devices. These services range from wireless server installation and ongoing managed support to the provision of end user help desk services. MCW enables enterprises, carriers and individuals to enhance productivity and maximize ROI on their mobile investment.

For more information, visit or call 866-MCW-7070.