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Known Issue - 7130g does not display JPG and GIF file attachments on first attempt

Last Updated: 19 May 2006


This article applies to the following:
  • BlackBerry 7130g
  • BlackBerry Device Software 4.1
  • BlackBerry Enterprise Server™ 4.0
  • Microsoft Exchange


When you first attempt to view a JPG or GIF file attachment on the BlackBerry 7130g, the device displays a red X and the following error message:
The file conversion failed

Workaround 1

Click the trackwheel and select Retrieve. The JPG or GIF image will appear on the second attempt.

Workaround 2

Upgrade to BlackBerry Enterprise Server 4.1.

This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.