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I bought my BB off Ebay and have reset it 3 times...after spending hours on ... RIM Blackberry 71xx forum

  1. #1
    J_C's Avatar
    J_C
    J_C no está en línea Stack level 1
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    Reset isn't working

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    I bought my BB off Ebay and have reset it 3 times...after spending hours on the phone. Anyway the previous owners email accounts and information keep coming back and I am bombarded with her emails. Please help me get this information off of my phone.

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    Re: Reset isn't working

    I dont really know the menus on the 7100 but this is what you should be looking for:

    Note: If you have turned on Content Protection, the process for deleting all the data on the BlackBerry smartphone can take up to an hour to complete. Do not remove the battery from the BlackBerry device while data is being deleted.
    1. From the Home screen on your BlackBerry smartphone, go to Options > Security Options > General Settings.
    2. Click on the trackwheel or the Menu button.
    3. Select Wipe Handheld from the menu.
    4. Click Continue.
    5. Type blackberry, and then press the Enter key.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    J_C's Avatar
    J_C
    J_C no está en línea Stack level 1
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    Re: Reset isn't working

    Yeah I have dont that three times and its ok for a few hours, then all of the sudden I start getting her emails again...

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