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Has anybody seen the following before? I noticed when I went to check my email ... RIM Blackberry 71xx forum

  1. #1
    EricaJ1073's Avatar
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    Negative Email?

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    Has anybody seen the following before? I noticed when I went to check my email that it said I had -7 messages but I know I read them all and deleted them from the BB and PC. I edited out my email address but the number of negative emails is still there.
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  2. #2
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    Re: Negative Email?

    ~via BB (wap.pinstack.com)~nope. Not me. Are you purgeing the boxes?

  3. #3
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    Re: Negative Email?

    I can try to do that through DM and see what happens.

  4. #4
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    Re: Negative Email?

    I couldn't remember where the Purge Messages option is LOL

  5. #5
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    Re: Negative Email?

    I got a temporary fix. I pulled the battery out and that cleared it up but I don't know how long it will last.

  6. #6
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    Re: Negative Email?

    I have all my mailboxes hidden, but I peeked just for you and I saw that I have negitive counts on my yahoo accounts... maybe it has to do with me deleting stuff on yahoo and not on BB... Let me see if a battery pull fixes it.

    Yup - battery pull and the negitive numbers are gone.
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  7. #7
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    Re: Negative Email?

    I usually delete mail on both the BB and the email account and this is the first time it's ever happened.

  8. #8
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    Re: Negative Email?

    I wouldn't know how often it happens, I get all my emails in the messages folder... I only saw the negitives on the individual email mail boxes, and only on my yahoo accounts I believe. One of them I log into online all the time and do deleting in. That one had a big negitive number... was trying to see if I could force it, but it is getting late for me..
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  9. #9
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    Re: Negative Email?

    At first i thought it was something i did wrong. But now i c that it's happening 2 other BB owner. That minus sign & then the number is something nerve-racking especially when ur e-mail boxes r empty.
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  10. #10
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    Thumbs up Re: Negative Email?

    Did anyone ever figure out the cause or solution to this issue? Thanks.

  11. #11
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    Re: Negative Email?

    i had this happen on a older model after using mark prior opened, i had to do the same, pull the battery to reset the device.

  12. #12
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    Re: Negative Email?

    kge, welcome to PinStack.
    I don't think anyone has actually determined the source, but it seems to be a fairly common occurance that is easly remedied by the Cold Reboot (Battery Out, wait 15-30 sec, Battery Back in), at least temporarily.

    Hope this helps
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  13. #13
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    Re: Negative Email?

    Thanks for the welcome! Yes, the cold reboot worked just fine for me. Was just wondering if someone had perhaps figured out if there was a setting that had to be enabled/disabled to prevent this from occurring. Thanks for your help.

  14. #14
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    Lightbulb Re: Negative Email?

    I have the same issue. Haven't figured out what triggers it. Instead of the cold reboot (battery out for for 10-15 minutes), mine clears up with a soft reboot... hold down the half moon key, cap, and delete key simultaneously for 2 seconds and release. After the soft reboot, the counter resets to 0.

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