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Hello, first, sorry for my poor english, i'm from Barcelona. ¡Nice web, congratulations! I want ... RIM Blackberry 71xx forum

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    marc666's Avatar
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    Lost with my 7100v...help!!

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    Hello, first, sorry for my poor english, i'm from Barcelona. ¡Nice web, congratulations!

    I want to send pictures and ringtones to my device, but Desktop Manager can't do that. By bluetooth it's not possible because my pc shows an error... i'm frustrated!

    My OS is 4.0.2.39, ¿if i upgrade it, could i send my files to bb? ¿ where can i download the last OS for my 7100v?

    And...¿there is a software that can send files by usb to my 7100v?

    Thank you all.

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    Re: Lost with my 7100v...help!!

    Marc,

    You can email pictures as email attachments, open and save them that way. Ringtones you should be able to download either OTA or by using DM - When you try to update using Desktop Manager, what results do you get? If you want to try upgrading to the latest software for your device, you can get it at:

    http://blackberryforums.pinstack.com/blog.php?b=86

    Please describe the problem you're having in a little more detail with error msg or whatever results you get.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    Re: Lost with my 7100v...help!!

    Ok, thank you for your answer.
    Well, i can't send files by e-mail because i use the bb only as a phone and sheduler, calculator, game, etc. I don't have any e-mail acount in my bb.

    When i try to charge any jpg, mp3, pdf, or .doc file into Desktop Manager, appears a message like " only alx or Ali files can be sent to device" "Syntaxis error xml in line 1"

    The OS is 4.0.2.39, perhaps 4.1.0.13 is better, i'm downloading it now, I hope Desktop Manager can send it to the bb!

    What do you think about my trouble?

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    Re: Lost with my 7100v...help!!

    I'm not sure that I understand exactly what you are doing and what the result is. There is a good thread:

    http://blackberryforums.pinstack.com..._using_dm.html

    Try reading through this thread and see if that helps with adding ringtones - they will have to be downloaded to your p-c and then added using DM. You should be able to add the pictures using DM, Media Manager a fairly current version of DM. I hope that helps.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    Re: Lost with my 7100v...help!!

    Hello, the DM only works with alx or ali files, and i want to use jpg and mp3 files directly on my bb. Perhaps a multimedia loader for 7100 would work?

    Don't you know any application that help me?

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    Re: Lost with my 7100v...help!!

    Later versions of Desktop Manager have a media manager in them. What version of DM are you running? You can get a later one at:

    http://na.blackberry.com/eng/services/desktop/

    Go to that site and download 4.2 SP2 and, once installed, try the media manager for the info (not alx files) that you want to get to your BB. Post back here with your progress.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    Re: Lost with my 7100v...help!!

    Hello, i've the 4.2 sp2 without media manager and i can't transfer files to my device. ¿Do you have the Roxio software? or ¿do you know where can i download it for free? Perhaps this software is the solution.

    Oh, i can't find the latest OS for my BB7100v, ¿can you tell me where is?

    a lot of thanks!

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    Re: Lost with my 7100v...help!!

    Quote Originally Posted by marc666 View Post
    Hello, i've the 4.2 sp2 without media manager and i can't transfer files to my device. ¿Do you have the Roxio software? or ¿do you know where can i download it for free? Perhaps this software is the solution.

    Oh, i can't find the latest OS for my BB7100v, ¿can you tell me where is?

    a lot of thanks!
    You should be able find the latest software for your 7100 here:

    http://na.blackberry.com/eng/support...load_sites.jsp

    For Desktop Manager, isn't there an option to download DM WITH the meda manager? I think you need to download the DM 4.2 sp2 WITH the media manager option and use that to load media to you phone.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    Re: Lost with my 7100v...help!!

    Hi, i've found DM 4.2.2 multilanguaje but without media manager. Do you know where is this DM with media manager?

    thank you very much for waste your time helping me!

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    Re: Lost with my 7100v...help!!

    ~via BB (wap.pinstack.com)~Marc, I'll have to look it up tomorrow - I'm on my BB now and can't do much without p-c.

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    Re: Lost with my 7100v...help!!

    marc

    download 4.3 multilanguage version here:
    https://www.blackberry.com/Downloads...93E4F3BB068C22

    let us know how it goes.
    BlackBerry® Certified Support Specialist
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    Re: Lost with my 7100v...help!!

    Well, i've now installed DM 4.2.2 sp2 with roxio media manager. My 7100v is connected, but this media manager says "no device connected"...and yes! it's connected to DM! I'll be crazy!!!

    I've download version 4.3, and i'll try it. I'll tell you how does it work.

    Thank you.

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    Re: Lost with my 7100v...help!!

    Quote Originally Posted by marc666 View Post
    Well, i've now installed DM 4.2.2 sp2 with roxio media manager. My 7100v is connected, but this media manager says "no device connected"...and yes! it's connected to DM! I'll be crazy!!!

    I've download version 4.3, and i'll try it. I'll tell you how does it work.

    Thank you.
    Have you eliminated a bad USB cable, USB phone port, USB p-c port? All simple things but, since you're having all the trouble, can you try different functions to make sure that they all work? Do you have the same OS installed on your p-c that is installed on your phone? I know that 4.2 sp2 works because I'm using it without problem and GaryF's using 4.3 so it works too. It sounds like something basic is wrong - try to eliminate all of that too.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    Re: Lost with my 7100v...help!!

    Marc, If you've eliminated the cables, ports, etc from this problem, maybe starting over and going through the routine provided by N8DBB ("support pro")will help. Go slow, take your time and keep notes if you can.

    http://blackberryforums.pinstack.com...connected.html

    I know we're in different time zones but keep posting here and we'll keep trying to get you going. GaryF, who's been helping you is a great when it comes to solving problems - he's a "device expert" and users don't get "device expert" and "support pro" titles unless they deserve them. Stay with us.
    For every complex problem there is a solution, that is simple, neat, .....and wrong! (H. L. Mencken) jblackfish(at)pinstack(dot)com

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    Re: Lost with my 7100v...help!!

    Latest OS for the 7100 is:
    7100 - 4.1.0.382
    For download links look here:
    http://blackberryforums.pinstack.com/blog.php?b=86

    Having said that I am not entirely sure of the media support for the 7100. You may have to download ringtones using your browser. 7100 supports MIDI ringtones...(.mid file extension). try this site for ringtones:

    http://mobile41.com/
    BlackBerry® Certified Support Specialist
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