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I upgraded the os on my 7100t today and now the phone will not start ... RIM Blackberry 71xx forum

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    ManualMaxima's Avatar
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    I need help, my phone will not start up

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    I upgraded the os on my 7100t today and now the phone will not start up. i turned it off and then i turned it back on and now there is just a white screen with an hour glass spinning. it has been doing this for about 3 hours now and it will not boot up. what can i do and what is it doing?

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    Re: I need help, my ohone will not start up

    Try taking the battery out and putting it back in and see if that helps. It just may need to be rebooted after upgrading.

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    Re: I need help, my ohone will not start up

    Quote Originally Posted by EricaJ1073
    Try taking the battery out and putting it back in and see if that helps. It just may need to be rebooted after upgrading.
    yea i tried that but it did nothing. it is trying to re boot or something......it has been a white screen for about 3 hours.............i kinda need to use my phone.

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    Re: I need help, my ohone will not start up

    Try the following and see if it helps.

    1. Install the desktop software.
    2. Install the handheld software. If it is a non Vendor software.. exp. T-Mobile. search and delete the "vendor.xml" file.
    3. Pull the battery out of your device.
    4. With the battery out connect the device to the computer.
    5. Go to Options and select "connection settings"
    6. Select USB PIN this may take a few moments since there is no battery in the device. you might even have to select detect device in some rare cases.
    7. Select the application loader icon.
    8. Select all software you want installed.
    9. Proceed to the end portion untill you see the "Finish" button.
    10. Very IMPORTANT. do not hit the finish button, instead select the ADVANCED button.
    11. Make sure both boxes are checked.
    12. Proceed until it asks you if you want to automatically back up and restore. Select DO NOT AUTOMATICALLY BACK UP MY HANDHELD.
    13. Once the process starts. take care not to bumb out the cord and re-insert the battery. Again on some rare occasions you might have to wait until it finishes saying connect to insert the battery.

    THIS MAY FAIL THE FIRST OR SECOND TIME DONT WORRY JUST KEEP TRYING.

    If you do not get it by the 3rd time.. download the Blackberry java developers kit and install it. once installed find the javaloader.exe file and move it into the c:\ directory

    Once it is under the c:\, go to start then run and type. cmd.exe

    after the command prompt apears type in "c:\javaloader -usb wipe" to wipe the handheld

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    Re: I need help, my ohone will not start up

    Was this ever solved?

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    Re: I need help, my ohone will not start up

    thanks alot for checking back. nto as of yet....i have been trying the steps you said above untill

    "download the Blackberry java developers kit and install it. once installed find the javaloader.exe file and move it into the c:\ directory

    Once it is under the c:\, go to start then run and type. cmd.exe

    after the command prompt apears type in "c:\javaloader -usb wipe" to wipe the handheld"

    i have nto tried that yet. where do i download Blackberry java developers kit?

    hey man thanks alot for your help i really appricate it

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    Re: I need help, my ohone will not start up

    mine is doing that too!!

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    Re: I need help, my ohone will not start up

    I can't find the link to the thread to download Javaloader but it's somewhere on the forum.

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    Re: I need help, my ohone will not start up


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    Re: I need help, my ohone will not start up

    wiping is solution for ur cell i guess

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    Re: I need help, my ohone will not start up

    That's not Javaloader. That's Java Developer which is what you need to make themes.

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    Re: I need help, my ohone will not start up

    erica Javaloader is provided along with jde ... so try my link given above for bb jde

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    Re: I need help, my ohone will not start up

    You cannot wipe a device using Java Development Environment.

    The BlackBerry® Java™ Development Environment (JDE) is a fully integrated development environment and simulation tool for building Java™ Micro Edition (Java™ ME) applications for BlackBerry devices.

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    Re: I need help, my ohone will not start up

    Quote Originally Posted by EricaJ1073
    You cannot wipe a device using Java Development Environment.

    The BlackBerry® Java™ Development Environment (JDE) is a fully integrated development environment and simulation tool for building Java™ Micro Edition (Java™ ME) applications for BlackBerry devices.
    erica i tell u what u just check if u have installed jde ,
    c:\program files\research in motion \BlackBerry JDE Component Package 4.1.0\bin
    there is a file provided named javaloader capable of doing anythin u said above , javaloader is in packaged with jde4.1

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    Re: I need help, my ohone will not start up

    I found it but I didn't get it from there. I got it from somewhere else.

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