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Three different times now... since the big BB outage day I have been unable to ... RIM Blackberry 71xx forum

  1. #1
    tgowin's Avatar
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    HELP! Can't access browser & error????

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    Three different times now... since the big BB outage day I have been unable to access my browser. The icon is there but click on it and nothing? I am also now getting an error message:

    Uncaught exception: java.lang.illegalStateException

    Any ideas on how to correct this?????

    Todd

  2. #2
    ljbyar's Avatar
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    Re: HELP! Can't access browser & error????

    Todd, have you done a battery pull reset lately (take out the battery with the BB on then hold down the power button for at least 30 seconds before putting the battery back in)? I would also try resending your service books.

  3. #3
    tgowin's Avatar
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    Re: HELP! Can't access browser & error????

    Did battery reset with no luck, not sure how to resend service books? Still getting the uncaught illegal excaption message. Thanks for the help!

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    Re: HELP! Can't access browser & error????

    Yeah I had the same issue, just don't do what I did by wiping your device with no backup, I lost over 30 contacts and now I have NO WAY of getting them back.......

    Also, my device was freezing hard and not sure what the issue was but had no other opeion but to wipe, but of course not thinking about a master reset was a stupid thing of me to do :-(
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  5. #5
    tgowin's Avatar
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    Re: HELP! Can't access browser & error????

    What's the code for the master reset?

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    Re: HELP! Can't access browser & error????

    Try these.

    • Last 4 of SSN
    • Last 4 of your cell number
    • Last 4 of your zip
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