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Hi - I am trying to delete email messages from one of my engineers BB. ... RIM Blackberry 71xx forum

  1. #1
    dbagby3's Avatar
    dbagby3 no está en línea Stack level 2
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    Question Can not delete old email messages

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    Hi - I am trying to delete email messages from one of my engineers BB. (The BB is a 7100i and is connected to a BES server.) The engineer came to me and said that he was trying to delete prior messages by highlighting the date, clicking the trackwheel and selecting Delete Prior and its not working. The options that are set up only to keep messages for 30 days and these messages are well over 30 days old. What's going on here? What can I do to fix this?

  2. #2
    markgallant's Avatar
    markgallant no está en línea Stack level 3
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    Have you tried a hard reset. If tat does not work it is probably a corrupt messages database and you would need to clear the messages database using DTM. If you don't want to do that you can always wipe and reactivate.

  3. #3
    dbagby3's Avatar
    dbagby3 no está en línea Stack level 2
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    I did try that first. I also searched the forums and saw CP6169's thread: ... http://blackberryforums.pinstack.com...delete+message

    but I did not think I could use this method since this BB is on a BES server.

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