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Could someone help with this problem which is baffling the experts at my service provider? ... RIM Blackberry 71xx forum

  1. #1
    chris's Avatar
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    Browser on Convenience key

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    Could someone help with this problem which is baffling the experts at my service provider?

    Pressing the Convenience key on my 7100v should take enable the Browser option and take me to the Vodafone Live! website. Unfortunately this prompt the error message "Your device does not currently have any Browser Configeration Service Book Entries. Please contact your service provider to enable the Browser on your device"

    I've tried to register through the Host Routing Table - apart from a Registration email arriving in my in-box, nothing else happen. The Service Book ssems to have the correct entries to enable the Browser. Additionally the Vodafone Live! icon does not appear on the screen. In the Settings option, there is a Mobile Email Setting icon. Clicking on that icon open up the browser and take my to the sign in page of my mobile email account. Strange that the browser work for that but does not work via the Convenience key!

    I should add that I had the Browser facility okay on the BB for some time, this has just happened a couple of weeks ago without any logical reasons.

    Looking forward to your advice

    Many thanks


    Chris

  2. #2
    hayden's Avatar
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    Re: Browser on Convenience key

    When you went the the host routing table did you select the carrier name instance that was in Bold text before slecting registed now?

    If you did already, go to options / service book and tell me what you have there.

    You can also try in options / service book / enter the 'Blackberry Internet Browsing Service' by selecting 'view' / press track wheel and select 'Show HRT' / to the very bottom should be the Bold option / try the register now there.

  3. #3
    Ook's Avatar
    Ook
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    Re: Browser on Convenience key

    Are you connected to a BES? If so, browsing could be disabled by an admin?

  4. #4
    chris's Avatar
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    Re: Browser on Convenience key

    Hayden

    I've already tried the HRT setting as you suggested. Have the following entries in the Service Book:

    Services - vfuk WAPtrans
    Services [Browser Config]
    WAP MMS Transport [WAP]
    IPPP for 5 Click[IPPP]
    Browser Config for 5 Click
    WAP Push Config
    Vodafone UK Idlescreen
    Mobile Email [CMME]
    Provisioning

    All are active as denoted by a tick on the BB.

    Ook - I'm connected via a BIS.


    Chris

  5. #5
    chris's Avatar
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    Re: Browser on Convenience key

    Hayden

    Have you had any luck yet?


    Chris

  6. #6
    hayden's Avatar
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    Re: Browser on Convenience key

    Your service book dosn't seem complete. Please return to your provider. Is this a new device? Did you purchase it from them? Was it unlocked to be used by vodafone?

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