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hi all, i go to load my new os on my blackberry 7100i, and it ... RIM Blackberry 71xx forum

  1. #1
    BigRog7100i's Avatar
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    7100I OS load Problem

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    hi all, i go to load my new os on my blackberry 7100i, and it gets to the "load jvm and system software" step and says "Connecting to BOOT ROM" but all it does it reset my blackberry, and disconnect it and reconnect it over and over again until a error pops up that reads "Device communications error encountered. [A:0x00000022]"

    what do i do?

  2. #2
    jdellasala's Avatar
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    Re: 7100I OS load Problem

    .
    JerryD

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    Re: 7100I OS load Problem

    nope same thing. this time i got to the "Connecting to BOOT ROM" part and it did nothing, the phone was a white screen with the hour glass, and it just said unable to continue.


    error is "Unable to Complete the loading operation" followed by Device communications error encountered. [A:0x00000022] in the same window.
    Last edited by BigRog7100i; 10-23-2007 at 11:27 PM.

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    jdellasala's Avatar
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    Re: 7100I OS load Problem

    Good job posting the exact error message!

    Here's a couple more things you can try:

    http://www.blackberry.com/btsc/searc...200%2032929660

    and


    http://www.blackberry.com/btsc/searc...200%2032929660

    Good luck!
    .
    JerryD

  5. #5
    BigRog7100i's Avatar
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    Re: 7100I OS load Problem

    thanks! this is what fixed it!
    To disable the Power Management option for the USB root hubs on the computer, complete the following steps:
    1. Open the Control Panel by clicking Start>Settings>Control Panel.
    2. In the Control Panel, double-click System.
    3. Select the Hardware tab and click Device Manager.
    4. In the Device Manager, expand Universal Serial Bus controllers.
    5. Right-click USB Root Hub and select Properties.
    6. Select the Power Management tab and clear Allow the computer to turn off this device to save power.
    7. Repeat steps five and six for other entries named USB Root Hub

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