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Original 8830 would not take a consistent charge (charge plug loose) and I took it ... BlackBerry 8830 forum

  1. #1
    sstepanek2's Avatar
    sstepanek2 no está en línea Stack level 1
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    Arrow Verizon Horror Story - HELP!

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    Original 8830 would not take a consistent charge (charge plug loose) and I took it in to Verizon to request a new phone. I get a new phone and ask the woman at the counter to transfer my contacts (Approximately 550 - not recently backed up - my bad) to the new phone.

    She asks me for my log in code and i write it down for her. She goes to the back of the store and 10 minutes later comes out to tell me that after hooking the phones up on whatever they use to transfer files she can no longer use my code to open the phone. She tried login in 9 times with no success and reminds me that after 10 times the phone will wipe itself clean. A guy behind the counter suggests that Pinstack may be able to hack the phone to retreive my contacts.

    When I get home I try transfering backed up contacts to the new phone via Desktop Manager and get the login box. I cancel and unhook my phone then go to turn it off and it is instructing me to enter "blackberry" Like an idiot I do and I get a warning that the phone will now wipe clean. I quickly pull the battery and set the phone down.

    Then I try to load the contacts I backed up previously into my new phone and the computer screen prompts me to enter my password. I do and am told it is incorrect.
    I try again and see that i am just burning entry tries.

    Two questions:

    1) Can you guys hack my old phone and retrieve my contacts? If so how and when can this be done - I have a small biz to run and most of my contacts are on the phone

    2) What gives with the new phone being unable to sync with my Dell? Why is the password not recognized? What is the fix for this?

  2. #2
    gorcorps's Avatar
    gorcorps no está en línea Stack level 3
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    I've gotten this before, and don't know what causes it. I do know however that if you just hit cancel on the password window and go about your business it should still allow you to do your thing if it didn't have a password to begin with. Either that, or try hitting OK with no password entered.

  3. #3
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
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    Couple of questions here.

    Was the phone originally password locked?

    Any chance you are on a BES (work) system?

    Confirm that you attempted to load an older back up on your new device and it prompts you for a password?
    BlackBerry® Certified Support Specialist
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    SANDSJH's Avatar
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    Download and install Google Sync or use the backup feature via bluetooth.

  5. #5
    pdxmatts's Avatar
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    Quote Originally Posted by sstepanek2 View Post
    Original 8830 would not take a consistent charge (charge plug loose) and I took it in to Verizon to request a new phone. I get a new phone and ask the woman at the counter to transfer my contacts (Approximately 550 - not recently backed up - my bad) to the new phone.

    She asks me for my log in code and i write it down for her. She goes to the back of the store and 10 minutes later comes out to tell me that after hooking the phones up on whatever they use to transfer files she can no longer use my code to open the phone. She tried login in 9 times with no success and reminds me that after 10 times the phone will wipe itself clean. A guy behind the counter suggests that Pinstack may be able to hack the phone to retreive my contacts.

    When I get home I try transfering backed up contacts to the new phone via Desktop Manager and get the login box. I cancel and unhook my phone then go to turn it off and it is instructing me to enter "blackberry" Like an idiot I do and I get a warning that the phone will now wipe clean. I quickly pull the battery and set the phone down.

    Then I try to load the contacts I backed up previously into my new phone and the computer screen prompts me to enter my password. I do and am told it is incorrect.
    I try again and see that i am just burning entry tries.

    Two questions:

    1) Can you guys hack my old phone and retrieve my contacts? If so how and when can this be done - I have a small biz to run and most of my contacts are on the phone

    2) What gives with the new phone being unable to sync with my Dell? Why is the password not recognized? What is the fix for this?

    This doesn't sound like Verizons fault to me unless they replaced your phone with a used one that had BES password protection on it. Does not seem likely though. You can just let it wipe and reinstall your OS. After the install if you had a back up saved from your old phone, you can use that to restore your contacts. Or if you have the old device still, you can use the device switch wizard to transfer it to your new phone.
    ~via smartphone mobile.pinstack.com~
    Last edited by pdxmatts; 05-23-2009 at 04:38 AM.

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