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I am very new to ths site and have an issue with an end user. ... BlackBerry 8830 forum

  1. #1
    joe2038's Avatar
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    synching sub folders on verizon 8830

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    I am very new to ths site and have an issue with an end user. I was hoping someone in here could help. The user moves hundreds of email from his inbox (on desktop) to sub folders. The problem is all the email remains in his inbox (on BB). You can see the sub folders on his BB but they are all empty. Any suggestions? Any advice would be greatly appreciated. Thanks

  2. #2
    Rcbjr's Avatar
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    Re: synching sub folders on verizon 8830

    Welcome to PinStack Joe.

    I'm not sure but I believe you have to set up the folders for syncing in your email Reconciliation settings. Hopefully a BES expert can correct me if I'm wrong.

    Let us know if there is anything else we can do to help with this problem or your BB.

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  3. #3
    joe2038's Avatar
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    Re: synching sub folders on verizon 8830

    Thanks for the help. However, i am looking in email rec. options and i don't see anything other than
    1 delete on mailbox & handheld
    2 wireless rec. on
    3 on conflicts mailbox wins
    any more info would be greatly appreciated

  4. #4
    eviljonny's Avatar
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    Re: synching sub folders on verizon 8830

    Quote Originally Posted by joe2038
    Thanks for the help. However, i am looking in email rec. options and i don't see anything other than
    1 delete on mailbox & handheld
    2 wireless rec. on
    3 on conflicts mailbox wins
    any more info would be greatly appreciated
    This needs to be done from the Desktop Manager Application. I am running version 4.2 so I would go to Email Settings/Advanced Tab/Folder Redirection. Select the folders you wish to synch. Keep in mind that you can only hard-synch these folders. They will not synch wirelessly. Let me know how it turns out.

  5. #5
    GazN's Avatar
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    Re: synching sub folders on verizon 8830

    You can do this from the Handheld > Folder re-direction.
    If you go to Options > E Mail Settings (blackberry menu button) you should see the Folder Redirection option. You can then sync folders as required.

  6. #6
    rfprice's Avatar
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    Re: synching sub folders on verizon 8830

    anybody found a work around to get the BES to see the files in the sub folder that were there previously (before the redirection)? sometimes referred to as old emails?

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