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On occasion (5-6 times per day) when I lose my data connection I am unable ... BlackBerry 8830 forum

  1. #1
    go ducks's Avatar
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    Restoring data connection

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    On occasion (5-6 times per day) when I lose my data connection I am unable to restore it without pulling the battery out. Sometimes when it occurs I am able to turn off all connections and then turn them back on and it will restore the connection. Nonetheless both are tedious. Is something wrong with my device?

  2. #2
    KalebsDad78's Avatar
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    I have an 8830 and have no issues. Are you in an area that often with such poor reception? If you are not, there is definitely an issue. I don't know what carrier you are with but there is an update to the 8830's 4.2 OS so try upgrading to the latest OS and see if that resolves your issue. If not, I would contact customer support to do a formal troubleshoot with them and if they cannot resolve your issue, they will replace you device under warranty.
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  3. #3
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    Along with the OS:
    1 go to options, mobile options and make sure it is set to 1XEV, not global (if u ever travel overseas, change it to global.
    2 reprovison the device
    3 re-register the device
    4 reboot the device.
    ~via BB (wap.pinstack.com)~

  4. #4
    huracan's Avatar
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    Quote Originally Posted by N8DBB View Post
    Along with the OS:
    1 go to options, mobile options and make sure it is set to 1XEV, not global (if u ever travel overseas, change it to global.
    2 reprovison the device
    3 re-register the device
    4 reboot the device.
    ~via BB (wap.pinstack.com)~
    N8DBB, do you find doing all this at once fixes the problem for good or just for a while. Thanks

  5. #5
    huracan's Avatar
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    Well, I'll answer my own question. At least for me performing these steps in the proposed order offered only temporary relief. Then again I have allways been able to restore connection turning the antenna off-on.
    ~via BB (wap.pinstack.com)~

  6. #6
    tispectrum's Avatar
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    I had the same problem. Exchanged it for a new unit.

  7. #7
    go ducks's Avatar
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    Only temporary, it occurs on most days 5-6 times. I think I'm just gonna have it swapped out.

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