Page 1 of 2 12 LastLast
Results 1 to 15 of 20

How do I play mp3 attachments from emails? I get a 'file not recognized' message.... BlackBerry 8830 forum

  1. #1
    sadust's Avatar
    sadust no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    5

    play mp3 email attachment

    Advertisement



    How do I play mp3 attachments from emails? I get a 'file not recognized' message.

  2. #2
    lucky13mt's Avatar
    lucky13mt no está en línea Stack level 6
    Join Date
    Feb 2008
    PIN/ID
    N/A
    Posts
    2,818
    i suggest sending yourself the direct link...it works better that way
    BlackBerry Rocks!<-Check it out!

  3. #3
    sadust's Avatar
    sadust no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    5
    How do I do that? I get radio commercials sent to me as mp3's.

  4. #4
    camattin's Avatar
    camattin no está en línea Stack level 2
    Join Date
    Nov 2007
    Posts
    20
    I have my voicemails emailed to me in mp3 format. I can usually listen to them fine just by selecting 'open attachment', then 'play file'.

    Which email address are the files going to? Your BB email address or an address you have pushed to your BB?

  5. #5
    cfrench's Avatar
    cfrench no está en línea Stack level 5
    Join Date
    Sep 2007
    PIN/ID
    Ask Me
    Posts
    961
    I am not aware that you can!

    ~via BB (wap.pinstack.com)~

  6. #6
    sadust's Avatar
    sadust no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    5
    Quote Originally Posted by camattin View Post
    I have my voicemails emailed to me in mp3 format. I can usually listen to them fine just by selecting 'open attachment', then 'play file'.

    Which email address are the files going to? Your BB email address or an address you have pushed to your BB?

    I don't have a BB address, just a work and home email address.

  7. #7
    camattin's Avatar
    camattin no está en línea Stack level 2
    Join Date
    Nov 2007
    Posts
    20
    Quote Originally Posted by sadust View Post
    I don't have a BB address, just a work and home email address.
    If you have a work address then you're on BES? If so, there could be IT policies from the BES admin that restrict your ability to view attachments.

    A BIS only blackberry can download mp3 attachments just fine. Although, like I said, even every now and again, mine will misbehave and refuse to properly download it. But most of the time it's fine.

  8. #8
    sadust's Avatar
    sadust no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    5
    Quote Originally Posted by camattin View Post
    If you have a work address then you're on BES? If so, there could be IT policies from the BES admin that restrict your ability to view attachments.

    A BIS only blackberry can download mp3 attachments just fine. Although, like I said, even every now and again, mine will misbehave and refuse to properly download it. But most of the time it's fine.
    Ok, now it's over my head!

    How do I get to be a BIS only?

  9. #9
    jdellasala's Avatar
    jdellasala no está en línea Device Pro
    Join Date
    Mar 2006
    Posts
    1,573
    Sadust, it's really pretty simple.

    First, make sure your device has the Attachment Service installed. Go to Options --> Advanced Options --> Applications and look for a line that says "BlackBerry Attachment Service". If it's not listed, download the OS for your device from your provider and get it installed.

    Now, for BES vs. BIS...

    BES is BlackBerry Enterprise Server. It is typically set up by a company, but can also come from a "Hosted BES" service. If you go to Options --> Advanced Options --> Service Books, and see items listed starting with "Desktop[", you have a BES setup.

    BIS is BlackBerry Internet service. Unless blocked by your BES setup, BIS is available to all BlackBerry data plans, but you have to set it up. It allows you to connect to a standard SMTP, IMAP, and some http email services and relays email from them to your BlackBerry. Additionally, all BIS accounts provide an email address when you first log into your provider's BIS web site which ends in @providername.blackberry.net.

    Now, for an MP3 attachment to play, for BES I believe the server you're connected to needs to be running version 4.1. For BIS, I don't know what version is required, but almost all providers stay up to date.

    I suspect you're on a BES that is not running a version new enough to support MP3 attachments. The easy way to find out if the problem is with the server or your device is to get your blackberry.net email address set up and send an MP3 attachment to that address. If it doesn't play, you probably need to get the Attachment Service installed as noted above. If it DOES play, your BES server probably doesn't support it (and it's unlikely your IT department is going to upgrade as it's been around for a long time).

    The trick I got my wife to do (she has that situation) was to create a rule to forward her voice mail emails (which come with the actual voice mail message attached as an WAV) forwarded to her blackberry.net account where she can listen to it!

    Hope that's clear!
    .
    JerryD

  10. #10
    jesquive's Avatar
    jesquive no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    3
    My first post to the forum
    Hi I am also unable to open MP3 attachments.
    it gives me the error unrecognized document format. I had it sent to my blackberry email as a test to see if could receive them, obviously it failed lol.
    should i try another email?

  11. #11
    lucky13mt's Avatar
    lucky13mt no está en línea Stack level 6
    Join Date
    Feb 2008
    PIN/ID
    N/A
    Posts
    2,818
    Quote Originally Posted by jesquive View Post
    My first post to the forum
    Hi I am also unable to open MP3 attachments.
    it gives me the error unrecognized document format. I had it sent to my blackberry email as a test to see if could receive them, obviously it failed lol.
    should i try another email?
    Welcome to Pinstack!

    Well I've tried sending myself mp3 attachments and it doesn't really work for me either. So what I do is either save it as a draft in an email like Gmail and save it from that, transfer it using Media Manager, or send myself a direct link to where the mp3 files are located online and DL them that way.
    BlackBerry Rocks!<-Check it out!

  12. #12
    jesquive's Avatar
    jesquive no está en línea Stack level 1
    Join Date
    Mar 2008
    Posts
    3
    ahh ok. well i just wanted to know if i could thru the email. my friend makes music and every once in a while he emails me a new song, just wanted to see if i could get it while on the go. not a biggie. if anyone figures it, for free, let me know!!!
    Thanks

  13. #13
    jdellasala's Avatar
    jdellasala no está en línea Device Pro
    Join Date
    Mar 2006
    Posts
    1,573
    OK all you MP3less folks, please try sending an MP3 to your blackberry.net email address. If your device is set up correctly, that is, had the attachment service installed, you should be able to play the attachment (if your device supports MP3's).

    If it doesn't play, you need to reload the OS.

    I would guess that most instances of the attachment not playing are BES users on an older version of BES which doesn't support that attachment type.
    .
    JerryD

  14. #14
    BIGT456's Avatar
    BIGT456 no está en línea Stack level 2
    Join Date
    Jun 2007
    PIN/ID
    204D4B32
    Posts
    26
    Does anyone know up to what size an MP3 email attachment will in fact download onto a blackberry?

  15. #15
    jdellasala's Avatar
    jdellasala no está en línea Device Pro
    Join Date
    Mar 2006
    Posts
    1,573
    ~via BB (wap.pinstack.com)~ One Meg.

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •