Results 1 to 5 of 5

Hey guys I need some help asap. I uninstalled some apps using the desktop manager ... BlackBerry 8830 forum

  1. #1
    shosh's Avatar
    shosh no está en línea Stack level 2
    Join Date
    Dec 2007
    Posts
    29

    need help asap - deleting messages

    Advertisement



    Hey guys I need some help asap. I uninstalled some apps using the desktop manager and i hit the advanced function and not sure what i did, but it kinda messed up my connections.

    i was able to restore everything back to normal, except one thing. in my message list, when i try to delete any emails i only get the option delete or cancel. before i used to have delete from mailbox, delete from handheld, and cancel. now it wont delete the email from the mailbox too... how do i restore that?

    thanks in advance

  2. #2
    Lavagirl's Avatar
    Lavagirl no está en línea PINStacked!
    Join Date
    May 2007
    PIN/ID
    AoleLava
    Posts
    10,877
    First off if you could fill out your profile with your device details for us so we can help you better, that would be great.

    On your BB:
    Go to Options>Advanced Options>Service Books>
    and here look for all service books associated with any email
    accounts you have, hit Menu and Delete.
    The icons associated with these accounts should
    disappear as well. If they don't, delete them.
    Log on to your BIS and delete and then re-add your email accounts
    from there.
    Then also from your BIS
    Resend your service books.

    You should get your email accounts back on your BB
    and should get the correct options back.

  3. #3
    shosh's Avatar
    shosh no está en línea Stack level 2
    Join Date
    Dec 2007
    Posts
    29
    Thank you LavaGirl...

    i updated my profile, per your suggestion.

    I also deleted all the service books, icons were already deleted, deleted all emails from bis and re-set them up... i resent my service books and i still dont have the option to delete messages from handeld only or mailbox too... on top of that when i go to my emails folder, where i have all my email icons, some still have the new message star and show that i would have 1 or 2 new messages, although there arent any new ones in there...

    any other suggestions?

    thanks a ton!

  4. #4
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432
    Shosh,

    Please look at this setting:

    In Messages, Menu, Options, Email Reconciliation.

    Delete on: ??? What is your current setting?

    You should be able to highlight that and set it to "Prompt" to get the options you want.

    Let me know if this helps.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  5. #5
    shosh's Avatar
    shosh no está en línea Stack level 2
    Join Date
    Dec 2007
    Posts
    29
    Gary, you are fantastic. Thank you so much! That worked!!!

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •