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Hi I am running out of solution and hopefully i can learn some advise here. ... BlackBerry 8830 forum

  1. #1
    nkotb's Avatar
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    internet mail icon not appearing - able to do manual ?

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    Hi

    I am running out of solution and hopefully i can learn some advise here.

    previously few internet mail shortcut icons appeared on device (on BES)

    now its gone.

    resending service book from internet mail configuration page does not help.

    hard reset on device few times does not send.

    resending service book from BES does not help.

    IT policy also not the cause of problem.

    Whats went wrong ? the last is to go for EA again.

    any idea ?
    I am new to BB device and BES...

  2. #2
    markgallant's Avatar
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    can you calrify what you mean by internet mail shortcuts. If you mean they had BlackBerry Internet service email accounts there but now they don't then you may need to go to the carriers BIS site and resend the service books from there and not the service books from the BES. Also you may want to go in to option>Advanced Options>Host Routing Table and bring up the menu and go to Register Now.

  3. #3
    KalebsDad78's Avatar
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    If they also use to use BIS accounts and then you changed them to BES accounts, you may need to clarify with your service provider that they didn't shut-off the BIS side of the accounts.

    Several months ago I changed 8 devices over from BIS to BES and I had to specifically ask for them to leave the BIS service activated on each device.
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  4. #4
    markgallant's Avatar
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    Very good Point KalebsDad87. Provisioning can definitely cause some of these issues

  5. #5
    Leetneo's Avatar
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    Sounds like its the provisioning to me~via BB (wap.pinstack.com)~

  6. #6
    nkotb's Avatar
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    Internet mail icon (gmail/hotmail/yahoo) - the shortcut icon of the Messages appear on your home screen.

    the user still on BIS service under their service provider (SP).
    resending service book from their SP did not work at all.

    re-register under host routing table does not work.


    From the BES side as well:
    even wiped out the device and done EA does not work at all... i am totally clueless.
    I am new to BB device and BES...

  7. #7
    KalebsDad78's Avatar
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    In your original post you said few shortcut icons appear. In your post above it says the icons are there now.

    What exactly is the issue you are having?
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