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I have a client that has a used blackberry that someone had all of their ... BlackBerry 8830 forum

  1. #1
    Donte23's Avatar
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    Gmail emails

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    I have a client that has a used blackberry that someone had all of their gmail emails forwarded to, but the problem is that the person who use the blackberry now is receiving all of these messages and they do not want to receive them anymore since its not their account.

    I have removed everything Gmail from the applications option, i have wiped the handheld twice and it still comes back with all the emails.

    Is there any thing else that I can do to stop the emails from coming?

  2. #2
    Marc_SE's Avatar
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    Isn't this a PIN issue? Unless I'm mistaken, the original owner will have to log into their BIS account and remove the PIN of the blackberry (that your client is now using)? Failing that, they should delete the GMail settings they have as well.
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    Push email service has to be set up through the carrier's BIS server, which directs email to that particular device. Do you know who the former owner/user is? If so, ask them to log in to their old BIS account and delete the gmail account.

    The only other way I can think of is to contact the carrier and have them reset the service for that PIN number.

  4. #4
    GaryF's Avatar
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    Both responses are correct. So long as the Gmail account is pointed at that PIN on the BIS every time you resend service books the account will return.

    You might try this. You should have a Set Up Internet Email icon/application on the device (it may be hidden). You may be successful using that application to delete the gmail account from the system permanently.
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  5. #5
    Donte23's Avatar
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    He said that he never used the BIS he just used the "email settings" icon on the blackberry

  6. #6
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    Same result.

    Did you try my suggestion?
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  7. #7
    Donte23's Avatar
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    Thanks for all the help, I deleted it from email settings

  8. #8
    HeywoodJ's Avatar
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    its the service book on the device.. you have to delete all g mail service books and the messages will stop...options-advanced options -service books then delete any un nessary service books associated with the other users.. a device wipe and resending service books will work as well but the previous bis account needs to be released and reset up . then the new service books will show up and every thing will work fine... hope this helps
    phil

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