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One of my users is getting an error when he plugs his phone into his ... BlackBerry 8830 forum

  1. #1
    STL8700's Avatar
    STL8700 no está en línea Stack level 2
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    8830 error when plugging into PC

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    One of my users is getting an error when he plugs his phone into his laptop.

    THE COMPUTER DOES NOT KNOW ITS MESSAGE ACCOUNT ADDRESS.
    EITHER THE MESSAGING SYSTEM IS NOT CONFIGURED PROPERLY
    OR THIS MESSAGING SYSTEM IS NOT SUPPORTED

    He has the latest desktop software, and it was installed for BES. Any Ideas?

  2. #2
    BBWrangler's Avatar
    BBWrangler no está en línea Stack level 3
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    Re: 8830 error when plugging into PC

    It's probably pointing to the wrong server.
    Under Options there should be a section where you can check the client settings, which should list your BES server. You might need to choose Reload Server List from the drop down.
    It doesn't record video. Get over it.

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