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Have Verizon 8830 on BES. Started out with Desktop Redirector before BES went live on ... BlackBerry 8830 forum

  1. #1
    harmony's Avatar
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    8830 Browser Issue

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    Have Verizon 8830 on BES. Started out with Desktop Redirector before BES went live on our Exchange Server and the Blackberry Browser worked fine. Now on BES, Browser does not function. The Browser Icon shows with a Padlock symbol. Any attempt to go to a webpage gives a "HTTP Error 503: Service Unavailable". Details are "MDS Service Unavailable: u6" My admin has not been able to figure it out as MDS seems fine at the BES level. All the services have been reset/resent from BES. Have completely deleted the entire Blackberry and reloaded / reauthorized on BES. Opera Browser, Blackberry email, contacts, etc. work fine.

    Any ideas?

  2. #2
    hayden's Avatar
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    Re: 8830 Browser Issue

    This should help. Sorry about the late response:

    Problem
    When a BlackBerry device user tries to browse to a website using the BlackBerry® Browser, the following error message is displayed:

    MDS Service unavailable.

    Cause
    The BlackBerry® Mobile Data Service is not enabled for the BlackBerry device user.

    Resolution
    Enable the BlackBerry Mobile Data Service for the BlackBerry device user by completing the following steps:

    For BlackBerry Enterprise Server software version 3.6 and 4.0
    1. Open BlackBerry Manager.
    2. Right click on the affected BlackBerry device user.
    3. Select Enable Mobile Data Service.

    For BlackBerry Enterprise Server software version 4.1
    1. Open BlackBerry Manager.
    2. Click on the affected BlackBerry device user.
    3. Expand Service Access and click Enable Connection and Collaboration Services.

  3. #3
    hayden's Avatar
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    Re: 8830 Browser Issue

    As per HTTP Error 503: Service Unavailable is displayed when attempting to open a web page in BlackBerry Browser:

    Environment
    * BlackBerry® Enterprise Server software version 4.1
    * BlackBerry Device Software 4.0 to 4.2

    Problem
    When attempting to open a web page in the BlackBerry Browser, the following error message is displayed:

    HTTP Error 503: Service Unavailable
    The server is currently unable to handle your request due to a temporary overloading or maintenance of the server. Please try loading a different page. Contact your service provider if this problem persists.


    Cause
    There are multiple causes for this error.

    Summary of Causes
    1. The BlackBerry Mobile Data System (BlackBerry MDS) is not enabled for the BlackBerry Enterprise Server and the BlackBerry device user account.
    2. The web site that the BlackBerry device user is attempting to access is not available. For example, the proxy server is not configured to allow access to that web site.



    Resolution
    Complete the appropriate resolution for your cause.

    Cause 1
    The BlackBerry Mobile Data System (BlackBerry MDS) is not enabled for the BlackBerry Enterprise Server and the BlackBerry device user account.

    Resolution
    Enable the BlackBerry MDS Connection Service for the BlackBerry Enterprise Server by completing the following steps:
    1. Click the Server Configuration tab.
    2. Expand Service Control & Customization.
    3. Click BlackBerry MDS Connection Service.

    Enable the BlackBerry Mobile Data System for the BlackBerry device user account by complete the following steps:
    1. Click the User Configuration tab.
    2. Select the BlackBerry device user account.
    3. Expand Service Access and clickEnable Connection and Collaboration Services.

    Cause 2
    The web site that the BlackBerry device user is attempting to access is not available. For example, the proxy server is not configured to allow access to that web site.

    Resolution
    On the Proxy tab of the Mobile Data Service Properties window, set a Proxy Mapping exception. For instructions, see the BlackBerry Enterprise Server 4.1 System Administration Guide.

  4. #4
    harmony's Avatar
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    Re: 8830 Browser Issue

    Thank you very much for your assistance. My BES admin was out of town so it took until today to check out your recommendations. "Enable the BlackBerry MDS Connection Service for the BlackBerry Enterprise Server" solved my problem. Thanks again.

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