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I have seen this topic covered before, but always ignored it since it didn't apply ... BlackBerry Internet & Email forum

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    Powerlover's Avatar
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    **SEARCHED** Emails downloading twice.



    I have seen this topic covered before, but always ignored it since it didn't apply to me. I searched all over for it. I just couldn't find it when I needed it. I just upgraded to an 8300 curve (love it) from an 8700c. I love the phone, but i have messed up the email settings somehow. I have three email accounts on my BB. One is my @att.blackberry account. Another is my an account I use for work, and the last is my personal home (earthlink) address. For some reason the home (earthlink) account reconciles twice. I get the exact same email twice in a row every time. I have resent service books, and checked my settings, but CANNOT figure out why this is happening on only this one account.

    Thanks in advance for the help.

    Anyone?........Bueller

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    Re: **SEARCHED** Emails downloading twice.

    ~via BB (wap.pinstack.com)~ I had a client with this issue, and deleting the account on the BIS website and re-adding fixed him.

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    Re: **SEARCHED** Emails downloading twice.

    ~via BB (wap.pinstack.com)~Thanks, I'll try that.

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    Re: **SEARCHED** Emails downloading twice.

    this is known latley to case some troubles, happends every now and then to me, havent experienced it for the last three-four days.. but recreation of the email setup should resolve it.

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    Re: **SEARCHED** Emails downloading twice.

    I deleted it, and now I'm just waiting a few minutes to add it back on. Ill let you know how it works out.

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    Re: **SEARCHED** Emails downloading twice.

    ~via BB (wap.pinstack.com)~Fixed!!! Thanks for the help!! I had thought about deleting and redoing setup, but didn't want to end up downloading three times.

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    Re: **SEARCHED** Emails downloading twice.

    ~via BB (wap.pinstack.com)~nevermind. Its doing it again. This sucks.

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    Re: **SEARCHED** Emails downloading twice.

    I just cannot figure this out.....

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    Re: **SEARCHED** Emails downloading twice.

    Both are showing up in your Earthink account folder (no chance you have an auto forward to another account set up is there?)
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    Re: **SEARCHED** Emails downloading twice.

    Gary, Im not sure Im following you. Never dealt with auto forward.

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    Re: **SEARCHED** Emails downloading twice.

    Sorry, not a Blackberry term...probably should have said copy...I want to make sure that you are not sending a copy of your eathlink emails to another account, such as your @blackberry account.

    You should have folders for each email account and a catch all messages folder. Are the duplicate emails both apeparing in the Earthlink folder.
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    Re: **SEARCHED** Emails downloading twice.

    This is a strange issue that only happens to a few users (I get it here and there). It has been talked about many times and no one seems to know the cause or have a perm. solution. I've removed my email accounts from BIS and re-sent the service book (to ensure it removed from the device)... then added it back and again resent the service book but no fix. Here are just a few for you to review if you wish.

    http://blackberryforums.pinstack.com...te_emails.html
    http://blackberryforums.pinstack.com...nd_coming.html
    http://blackberryforums.pinstack.com..._annoying.html
    http://blackberryforums.pinstack.com...me_emails.html
    Last edited by cliffr39; 01-17-2008 at 11:39 PM.
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    Quote Originally Posted by GaryF View Post
    Sorry, not a Blackberry term...probably should have said copy...I want to make sure that you are not sending a copy of your eathlink emails to another account, such as your @blackberry account.

    You should have folders for each email account and a catch all messages folder. Are the duplicate emails both apeparing in the Earthlink folder.
    Good call. You might also want to check by opening each of the dupe emails and scrolling up to the top where it says "received using". If it says the same thing, that's no good.

    Usually deleting and readding the acct works for me (only happened twice--my theory was that dupes occur when bis doesn't realize that it already sent the message to your device. So readding the account makes it think that there are no old messages to send to the bb).

    Have you tried to resend svc books and reregister the device (host routing table) and doing a batt pull after the deletion from bis but before re-adding the account?

    I've never used desktop redirector, but along the lines of what gary said, if you've ever programmed alternative means of getting your email to your bb instead of through BIS, then make sure those are deactivated.

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    Re: **SEARCHED** Emails downloading twice.

    All the messages go to my Earthlink folder. The funny thing is, the email account that i use for work is also an earthlink account. When I delete the account from BIS, the folder disappears. I have done battery pulls resent service books but it keeps happening. I am thinking about deleting the account for a few days then re-adding it. I just dont want to miss any emails. I will look through those old threads and see what they did.....Thanks.

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    Re: **SEARCHED** Emails downloading twice.

    You might try this as a work around...I believe you can you set up your offending Earthlink account to send copies of all your emails to your @att.blackberry account. Then remove the ELink account from the BB and see if we are now only getting a single copy...(That will also actually speed up the delivery of the emails as the blackberry email account is instant).
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