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I had an 8830 that was set up to sync with my university email account ... BlackBerry Internet & Email forum

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    adfrance's Avatar
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    Replacement 8830 won't recognize my e-mail



    I had an 8830 that was set up to sync with my university email account (which is Outlook Online) I am set up as adfrance@sprint.blackberry.com... and everything was great

    but then my charger port broke and I had to get a replacement phone-- now my phone doesn't recognize me as having my e-mail set up

    WHAT'S GOING ON!?!?! I need my school e-mail on my phone because I won't have access to my computer in a couple of weeks!


    any help would be GREAT

    i'm stressin
    da-ANDii-lion <3 RaWr

  2. #2
    reddog187's Avatar
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    Have you switched your device on your BIS account? You need to sign into that and then switch the PIN and IMEI.

  3. #3
    adfrance's Avatar
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    how do I do that??
    da-ANDii-lion <3 RaWr

  4. #4
    reddog187's Avatar
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    Depending on your carrier they should have a place to log in to your BIS account. How did you setup your emails for your BB? Not sure about Sprint, but TMO has the link within our My T-mobile accounts.

    I googled this: Sprint BIS

    Have you made an account and setup your emails? You should have done this when you first got your BB.

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