Replacement 8830 won't recognize my e-mail

[adfrance]

I had an 8830 that was set up to sync with my university email account (which is Outlook Online) I am set up as adfrance@sprint.blackberry.com... and everything was great

but then my charger port broke and I had to get a replacement phone-- now my phone doesn't recognize me as having my e-mail set up

WHAT'S GOING ON!?!?! I need my school e-mail on my phone because I won't have access to my computer in a couple of weeks!


any help would be GREAT

i'm stressin

[reddog187]

Have you switched your device on your BIS account? You need to sign into that and then switch the PIN and IMEI.

[adfrance]

how do I do that??

[reddog187]

Depending on your carrier they should have a place to log in to your BIS account. How did you setup your emails for your BB? Not sure about Sprint, but TMO has the link within our My T-mobile accounts.

I googled this: Sprint BIS

Have you made an account and setup your emails? You should have done this when you first got your BB.