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Environment: BlackBerry® Internet Service 1.8 and later Problem SPAM is being sent to the hosted ... BlackBerry Internet & Email forum

  1. #1
    hayden's Avatar
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    Receiving SPAM to Hosted BlackBerry.net Address

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    Environment: BlackBerry® Internet Service 1.8 and later

    Problem

    SPAM is being sent to the hosted BlackBerry account and is being forwarded to the BlackBerry device. The messages are sent to the BlackBerry device with unknown From and To fields.

    Cause

    The SPAM message has masked From and To fields.


    Resolution

    There are two possible resolutions for this issue.
    1. Delete the hosted BlackBerry Internet Service email address (for BlackBerry Internet Service 2.0 and later).
    2. Set up filters.
    Resolution 1
    Note: The following resolution applies to BlackBerry Internet Service 2.0 and later.
    Delete the hosted BlackBerry Internet Service email address.
    If you do not use the BlackBerry Internet Service email address, you can delete it by doing the following:
    1. Log into the BlackBerry Internet Service account.
    2. Click the Delete icon beside the hosted BlackBerry Internet Service email address.
    3. Click Yes to delete the account.


    Resolution 2
    Set up filters by completing the following steps:
    BlackBerry Internet Service 2.0 and later
    Step 1 - Create a filter to prevent messages containing specific information
    1. Log into the BlackBerry Internet Service account.
    2. Click the Filters icon beside the hosted address <USER>@<SITE>.blackberry.net.
    3. Under the When no filters apply:, select the Do not forward messages to handheld option.
    4. If filters already exist for this account, click the Add Filter link.
    5. If the screen displays "No filters configured. click here to add one", click the Click Here link.
    6. Add the following filter and click Add Filter:
      • Filter Name - something you can easily recognize
      • Apply filter when - select "To" field * from the drop-down menu
      • Contains - enter your BlackBerry email address
      • Select the Forward messages to handheld option Note: It is not recommended to use the Header only option.
    7. Configure another filter with the following settings:
      • Filter Name - something you can easily recognize
      • Apply filter when - select "CC" field * from the drop-down menu
      • Contains - enter your BlackBerry email address
      • Select the Forward messages to handheld option
      Note: It is not recommended to use the Header only option.
      Important: If you have a forwarding rule from a third-party account pointing to the your BlackBerry Internet Service email address, you must repeat steps 6 and 7 so that it contains this address.
    Step 2 - Create a filter to allow messages containing specific information
    1. Log into the BlackBerry Internet Service account.
    2. Click the Filters icon beside the hosted address <USER>@<SITE>.blackberry.net.
    3. Under the When no filters apply:, click the Do not forward messages to handheld option.
    4. If filters already exist for this account, click the Add Filter link.
    5. If the screen displays "No filters configured. Click here to add one", click the Click Here link.
    6. Configure the filter with the following settings:
      • Filter Name - something you can easily recognize
      • Apply filter when - select either the "To" , "From" , "CC", or "Subject" field * from the drop-down menu.
      • Contains - information in the selected field to allow messages to arrive to the BlackBerry device.
      • Select the Forward messages to handheld option.
      Note: It is not recommended to use the Header only option.
    Step 3 - Delete the existing BlackBerry address and create a different one.
    1. Click the Delete icon beside the hosted address <USER>@<SITE>.blackberry.net.
    2. Click OK.
    3. Click Set Up Account.
    4. Enter a different user name than the previous address.
    BlackBerry Internet Service 1.8
    If a new message has the conditions [Sent To/CC] [Does not contain] [<user>@<carrier>.blackberry.net], then do the following:
    • BlackBerry Internet Service - Move to folder: Inbox
    • BlackBerry device -
      • [ ] Forward messages to handheld
      • [ ] Header only
      • [ ] Level 1 notification
      • [X] Do not forward messages to handheld
    Source: BlackBerry.com
    Also see: http://blackberryforums.pinstack.com...u_how_you.html

  2. #2
    chatster18's Avatar
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    Re: Receiving SPAM to Hosted BlackBerry.net Address

    thanks!

  3. #3
    CSmith0203's Avatar
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    Re: Receiving SPAM to Hosted BlackBerry.net Address

    Thanks hayden!

    resolution #1 works very well.

  4. #4
    jhensley's Avatar
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    Re: Receiving SPAM to Hosted BlackBerry.net Address

    Hayden,

    I hate to ask a stupid question but if I use resolution #1 how will I get email on the blackberry. I currently have my office email forwarded to my verizon wireless email address.

    Thanks

    Jeff

  5. #5
    steedtek's Avatar
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    Re: Receiving SPAM to Hosted BlackBerry.net Address

    basically for resolution #1 he's saying delete the current email address from @*.blackberry.net and create another one with a different name@*.blackberry.net and setup your work to forward to the new email, killing off whatever spam was being sent to your previous blackberry.net address.

  6. #6
    miles_troope's Avatar
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    Re: Receiving SPAM to Hosted BlackBerry.net Address

    I take it lots of folk have been seeing this issue with SPAM to BIS accounts?

    We've had a lot of reports of it at work and now I'm seeing similar spam to one of my accounts on our Test BES, which I can't understand because it's never been used as an email account yet. Never sent or received a mail or been used to sign up for anything.

    Has anyone else seen this?

  7. #7
    nlovvorn's Avatar
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    Re: Receiving SPAM to Hosted BlackBerry.net Address

    For the past 22 hours (and counting) I have received the same message every 3 minutes. It is spam, junk. The sender is unknown, and the address has been blocked by the internet server. It has only shown up once on my home computer. Help!!

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