Page 1 of 2 12 LastLast
Results 1 to 15 of 17

Hello Stackers, I need some help. My T-Mobile 8100 will randomly stop getting mail from ... BlackBerry Internet & Email forum

  1. #1
    Dito's Avatar
    Dito no está en línea Stack level 1
    Join Date
    Mar 2008
    PIN/ID
    23DEAC14
    Posts
    14

    Please help: Gmail to BB stops working

    Advertisement



    Hello Stackers,

    I need some help. My T-Mobile 8100 will randomly stop getting mail from my Gmail account. I can't tell you how many times I went to TMO's site and re-created my Gmail account information. I've deleted and resent the service books. I've registered with the wireless network. All my data services (like BB browser, Google Maps, and Opera Mini) work perfectly, all the time. It's only the BIS email that's flaky. It will send, but not receive.

    I'll get messages for a while, then it quits. I go to my Gmail (via web), and the messages are sitting in the Inbox.

    I've got POP enabled for all messages.

    If I soft-reset my BB, messages will start arriving again. But after a while (a few hours, half-a-workday at most), it goes silent again.

    Can anyone PLEASE help? I really really want to love this device, but I'm getting terribly frustrated.

    ps: if it's of any importance, the phone was given to me by a friend. It's a T-Mobile phone, but he's in a different part of the country. Could there be some network settings I don't have right?

    Thanks in advance,

    -Dito

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Please help: Gmail to BB stops working

    Dito,

    I am not a gmail user but you may have better success with the Gmail application. Use your BB Browser to go to http://m.gmail.com and follow the link to "Get Faster GMail" to install the free application on your 8100.

    Hope this helps and Welcome to Pinstack!
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    thetimekeeper's Avatar
    thetimekeeper no está en línea Stack level 2
    Join Date
    Feb 2008
    PIN/ID
    205064C7
    Posts
    60

    Re: Please help: Gmail to BB stops working

    I have the same problem as you, haven't found a fix as of yet, tried everything too. I think it's a gmail-side issue , very frustrating.

  4. #4
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Please help: Gmail to BB stops working

    timekeeper,

    Did you also try the gmail app for blackberry?
    BlackBerry® Certified Support Specialist
    The Shark Tank

  5. #5
    thetimekeeper's Avatar
    thetimekeeper no está en línea Stack level 2
    Join Date
    Feb 2008
    PIN/ID
    205064C7
    Posts
    60

    Re: Please help: Gmail to BB stops working

    No, doesn't work with my $15 rogers unlimited email and browsing, I don't really want to rely on a app and would like my bloody push email that I'm paying for to work again, haha. Bloody RIM.

  6. #6
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Please help: Gmail to BB stops working

    Undestand that. No chance you are using outlook to retreive gmails on a desktop? If so make sure it is leaving a copy of the messages on the server.

    Ok, here is another work around....will rogers provide you with a timekeepr@rogers.blackberry.com email address? If so, you can set your gmail to forward to that address for instant push delivery.
    Last edited by GaryF; 03-07-2008 at 06:42 PM.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  7. #7
    thetimekeeper's Avatar
    thetimekeeper no está en línea Stack level 2
    Join Date
    Feb 2008
    PIN/ID
    205064C7
    Posts
    60

    Re: Please help: Gmail to BB stops working

    Hi Gary,

    Well, I'm using thunderbird on Ubuntu Linux, but same principle , I've already set it to leave a copy of it on the server...no dice...yeah rogers has provided me with a bb.net email, but I hesitate to forward, though after trying so many things it still doesn't work, I may have to.

    I am completely at a loss now, I'm not even getting pushed email, and haven't found a solution anywhere. Thanks for your help.

  8. #8
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Please help: Gmail to BB stops working

    keeper,

    one more stab at it...As I recall gmail had an issue with the POP inbox not forwarding messages when it contained over 400 messages in the inbox. I thought that was corrected but perhaps you should take a look at this solution and see if it helps....

    In your gmail account disable POP and save, then go back in and enable POP for mail that arrives from now on.

    Keep us updated.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  9. #9
    thetimekeeper's Avatar
    thetimekeeper no está en línea Stack level 2
    Join Date
    Feb 2008
    PIN/ID
    205064C7
    Posts
    60

    Re: Please help: Gmail to BB stops working

    Hmm, I did read about that message thing. I have around 1016 emails. I tried moving all of them to Archive, and back, no dice. I also tried from now on, but doesn't work as well. I don't want to try the other POP option because it will download all 1019 emails in my account to Thunderbird. As a last ditch thing I may just delete all the mails and see if it works .

    EDIT: btw, this is a google apps hosted email from my personal domain.

  10. #10
    Dito's Avatar
    Dito no está en línea Stack level 1
    Join Date
    Mar 2008
    PIN/ID
    23DEAC14
    Posts
    14

    Re: Please help: Gmail to BB stops working

    Quote Originally Posted by GaryF View Post
    keeper,

    one more stab at it...As I recall gmail had an issue with the POP inbox not forwarding messages when it contained over 400 messages in the inbox. I thought that was corrected but perhaps you should take a look at this solution and see if it helps....

    In your gmail account disable POP and save, then go back in and enable POP for mail that arrives from now on.

    Keep us updated.
    I've tried this. I emptied my Inbox. Turned off POP. Signed out. Signed back in. Turned POP back on (for all mail). Still... problem persists.

    Are we getting closer to identifying this as a Gmail issue, not a BB issue? Just curious...

    -Dito

  11. #11
    Dito's Avatar
    Dito no está en línea Stack level 1
    Join Date
    Mar 2008
    PIN/ID
    23DEAC14
    Posts
    14

    Re: Please help: Gmail to BB stops working

    Quote Originally Posted by GaryF View Post
    I am not a gmail user but you may have better success with the Gmail application. Use your BB Browser to go to http://m.gmail.com and follow the link to "Get Faster GMail" to install the free application on your 8100.
    I've got this installed (and it works), but I can't consider it a solution. Same for forwarding to my @blackberry email address. It's not really what's "advertised" as the true BlackBerry email experience.

    The BIS email setup is a magic box where you type in your @gmail.com address and it supposedly configures your account and your device all at once. There's no way to tweak or test or check the settings. I can't tell if it's trying to push the mail but it's not hitting the device, or if the push never happens, period. It's frustrating.

    I'm still wondering if there could be some kind of network settings on my 8100 that's not right (since it was used elsewhere before). Is there some way to utterly and completely blank the device and start over? Any chance something like this would help?

    -Dito

  12. #12
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432

    Re: Please help: Gmail to BB stops working

    ~via BB (wap.pinstack.com)~dito, I am not sure but I am going to post this in our experts round table and see if anyone has a solution.

  13. #13
    thetimekeeper's Avatar
    thetimekeeper no está en línea Stack level 2
    Join Date
    Feb 2008
    PIN/ID
    205064C7
    Posts
    60

    Re: Please help: Gmail to BB stops working

    I've done a lot of reading on this, seems to be a gmail problem. I will also do a wipe on my device and selectively restore my back up, excluding service books so I get a new one. Even though I remove the SB and re-add the email, all my old emails are there so I assume some remnant of it is left. Will keep y'all updated.

    And yes, since it automagically configures it like it does with gmail accounts, I'm assuming BIS knows its a gmail account and sets it accordingly. It automatically turns my POP to on in gmail too, when it was off and I added it in BIS.

  14. #14
    melissaox's Avatar
    melissaox no está en línea Device Pro
    Join Date
    Jan 2006
    Posts
    5,344

    Re: Please help: Gmail to BB stops working

    does gmail have some sort of support? I am not sure its a RIM thing - I have been getting my gmail without any issue.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
    My Blog , My Flickr

  15. #15
    thetimekeeper's Avatar
    thetimekeeper no está en línea Stack level 2
    Join Date
    Feb 2008
    PIN/ID
    205064C7
    Posts
    60

    Re: Please help: Gmail to BB stops working

    Yeah, if you count a bunch of help bank pages support, maybe I haven't tried hard enough, but I couldn't find the page to contact a live human, ditto that for RIM too, apparently you may have to go through your provider to get RIM. Unfortunately for me, Rogers customer service is very knowledgeable about Blackberries, and will know what I'm talking about </sarcasm>.

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •