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Hello all. I have a berry from a user thats not with us anymore, and ... BlackBerry Internet & Email forum

  1. #1
    BryanSE79's Avatar
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    Need help to stop BIS email from being received

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    Hello all.

    I have a berry from a user thats not with us anymore, and the account is still active. Only problem is this user setup their personal email on the device using BIS. Now, I dont have his username or password. How can i keep his Personal email from being sent to the device anymore?

    Thanks!

  2. #2
    lucky13mt's Avatar
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    have you tried deleting the service books for the emails?

    options>advanced>service book>look for the email's service book
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    Quote Originally Posted by lucky13mt View Post
    have you tried deleting the service books for the emails?

    options>advanced>service book>look for the email's service book

    This will help in the short term, one of the things you can do is to issue the PIN to another user, once the Pin is assigned to another account this should stop it as well. Even if it is a temp add.
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    the best thing i could suggest is contacting the original owner and getting them to delete their email accounts off their service provider's website so that they arent registered with the blackberry anymore
    BlackBerry Rocks!<-Check it out!

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    thanks everyone for the tips!

  6. #6
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    Contact the carrier, and just tell them to kill the BIS account, or ask them for the login information for it.

    They can give you the username, then just have them reset the password to blackberry or something.

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