Results 1 to 8 of 8

Hi. I just want to apologize if this has been addressed already. I have looked ... BlackBerry Internet & Email forum

  1. #1
    sDOTmelfi's Avatar
    sDOTmelfi no está en línea Stack level 2
    Join Date
    Jul 2006
    PIN/ID
    32c3a2e5
    Posts
    65

    Thumbs down Internet Email Help - Emails aren't being sent to my BB.

    Advertisement



    Hi. I just want to apologize if this has been addressed already. I have looked through several threads, but I wasn't able to find this problem exactly. I have an 8700g on T-Mobile. Before I installed the BlackBerry Desktop, I was able to receive emails from my work email account. We use a Microsoft Exchange Server. After I installed the BB Desktop, I also installed the redirector. My emails stopped going to my phone. I realized (after reading several threads here) that the redirector only works when my work pc is on and receiving emails. I can't have my pc on after I leave the office. I uninstalled both the BB Desktop and the redirector. I reinstalled the BB Desktop without the redirector. I deleted my work email from the Internet Email Account on my BB. I added it back and it said it was working and I should be receiving emails within 20 min. It's now been 4 hours and I have yet to receive an email on my BB (I've received over 40 today on the pc). Does anyone know what I can do to fix this? Like I said, I used to get them before I installed the redirector, and I got rid of that now. Thanks for any help.
    Last edited by sDOTmelfi; 09-05-2006 at 06:16 PM.

  2. #2
    CAPONE's Avatar
    CAPONE no está en línea Stack level 4
    Join Date
    Dec 2005
    PIN/ID
    300C099E
    Posts
    494

    Re: Internet Email Help - Emails aren't being sent to my BB.

    You should call T-MO data support, get them to send you your service books, then go to options-advanced options-host routing table-click the wheel, and choose register now. Hope this helps.

  3. #3
    CAPONE's Avatar
    CAPONE no está en línea Stack level 4
    Join Date
    Dec 2005
    PIN/ID
    300C099E
    Posts
    494

    Re: Internet Email Help - Emails aren't being sent to my BB.

    There should also be an icon that shows up on your home screen that says "email setings". You can click on this and add other email addressess, like a Yahoo one for example, if you have one. A Hotmail address will not work unless you have Hotmail-Plus, a paid service.

  4. #4
    Nate Heise's Avatar
    Nate Heise no está en línea Stack level 1
    Join Date
    Jun 2006
    PIN/ID
    20290b9a
    Posts
    3

    Re: Internet Email Help - Emails aren't being sent to my BB.

    Try forwarding it from your work e-mail, it should work even with you r computer off, correct me if wrong!

  5. #5
    EricaJ1073's Avatar
    EricaJ1073 no está en línea PINStacked!
    Join Date
    Mar 2006
    Posts
    10,420

    Re: Internet Email Help - Emails aren't being sent to my BB.

    Desktop Redirector does not work if your pc is off.


  6. #6
    db869's Avatar
    db869 no está en línea Stack level 2
    Join Date
    Aug 2006
    Posts
    51

    Re: Internet Email Help - Emails aren't being sent to my BB.

    You may also need to delete the service books on your BB for the Desktop Redirector. You will probably need to contact T-Mobile's BB tech support for help with that.

  7. #7
    Lewis's Avatar
    Lewis no está en línea Stack level 5
    Join Date
    May 2006
    PIN/ID
    207BBC6D
    Posts
    1,285

    Re: Internet Email Help - Emails aren't being sent to my BB.

    Does your company have a BES with their Exchange Server?

    Sounds like you may have over-written the BES settings while attempting to use DM and Redirector.

    You may want to contact your company's BES Administrator / IT department if you're on a BES (or supposed to be on the BES) before calling your carrier.

    In my experience, I'm on the BES with my company, which is also the wireless carrier. If I call Wireless support for BES issues, they tell me to call internal IT support. (I'm actually waiting on hold right now!)

  8. #8
    sDOTmelfi's Avatar
    sDOTmelfi no está en línea Stack level 2
    Join Date
    Jul 2006
    PIN/ID
    32c3a2e5
    Posts
    65

    Re: Internet Email Help - Emails aren't being sent to my BB.

    thanks everybody. we don't have a BES with the exchange server. i'm going to call tmo later today for the service books advice. thanks again.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •