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My PIN and IMEI are shown as being already registered to another user. I was ... BlackBerry Internet & Email forum

  1. #1
    nyssa's Avatar
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    Help Releasing the PIN and IMEI

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    My PIN and IMEI are shown as being already registered to another user. I was told by both Cingular (my provider)and T-Moblie (the manuffacturer) tech support that I would have to contact the previous owner.

    I contacted the seller off of Ebay, he stated that he purchased the phone from a wholesale refurbisher and that he couldn't tell me who owned it last. He that he has heard this before, but that Blackberry can release the PIN.

    I desperately need to use the email on my phone. CAN ANYBODY HELP?!?!

  2. #2
    lesawag's Avatar
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    Re: Help Releasing the PIN and IMEI

    I'm sorry to say that to my personal knowledge blackberry can't or/wont release the pin but wait to see if anyone else here has had better luck. The original owner of the blackberry has to do that. If I'm right contact seller asap and tell them you are going to need a refund. See what other stackers say and let us know how it turns out. Goodluck ill keep my fingers crossed for u!

  3. #3
    lesawag's Avatar
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    Re: Help Releasing the PIN and IMEI

    Sorry I forgot something important. If u bid on another blackberry see if the seller will give u the pin and imei numbers before u buy so u can call the sevice provider to make sure those numbers are clear and not registered to anyone

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    Re: Help Releasing the PIN and IMEI

    nyssa, Welcome to PinStack.

    You might show Cingular the Bill of Sale from your ebay purchace. Don't know if that will help, but it can't hurt to try.

    Let us know if there is anything else we can do to help with this problem or your BB.

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    Re: Help Releasing the PIN and IMEI

    This is one of the big problems of buying a phone from ebay.

  6. #6
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    Re: Help Releasing the PIN and IMEI

    Good luck nyssa hope it works out for you.

    ~via BB (wap.pinstack.com)~

  7. #7
    Michspirit99's Avatar
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    Re: Help Releasing the PIN and IMEI

    ~via BB (wap.pinstack.com)~i went through a hell of a time releasing my pin. Took me 3 months.you MUST either demand a replacement handset, or find a way to contact the previous owner. No other way.

  8. #8
    alex spano's Avatar
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    Re: Help Releasing the PIN and IMEI

    hi if you find a solution let me know.
    aasp1967@bigpond.net.au

  9. #9
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    Re: Help Releasing the PIN and IMEI

    Quote Originally Posted by lesawag
    I'm sorry to say that to my personal knowledge blackberry can't or/wont release the pin but wait to see if anyone else here has had better luck. The original owner of the blackberry has to do that. If I'm right contact seller asap and tell them you are going to need a refund. See what other stackers say and let us know how it turns out. Goodluck ill keep my fingers crossed for u!
    so what is it that a previous owner has to do before selling their old device?

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