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So I have a question: I just recently bought my brother a Blackberry 8830 with ... BlackBerry Internet & Email forum

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    TiaBia's Avatar
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    HELP...Password Length Question

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    So I have a question:

    I just recently bought my brother a Blackberry 8830 with Sprint and we are having trouble adding his hotmail account to the BB. I was able to add my own hotmail, so I'm assuming there is no issue with Sprint and Hotmail. I guess my question is that my brother's hotmail password is only 5 characters long (he's had this account for 10 years), so I'm wondering if we change his password to a longer character one, if then we will be able to add it to the Blackberry.

    Help...PLEASE

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    Amigotek's Avatar
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    Re: HELP...Password Length Question

    There is an issue with Blackberries and hotmail. Not all free hotmail accounts can be received on a BB through the push service. You might do a search through the forums and see if anyone has found a workaround to get their email.

    Zo

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    TiaBia's Avatar
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    Re: HELP...Password Length Question

    Thanks Amigotek. We found out that the password length isn't the problem :-(.

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    Re: HELP...Password Length Question

    Try this application "Get Mail" :

    http://blackberryforums.pinstack.com...&desc=1&keys=1
    BlackBerry® Certified Support Specialist
    The Shark Tank

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    I THINK I SOLVED THE hotmail MYSTERY!!!...bare with me

    OK, I think I have solved the mystery of why some hotmail accounts can't be added to the BB BIS. I was tooling around with my hotmail options and comparing it to my brothers, and low and behold, I found that my brother's hotmail account didn't have the option to: RECEIVE MAIL FROM ACCOUNTS WITH POP3 ACCESS, but I found that mine, my mothers, my fathers and my sister-in-laws did, and I was able to add all of those accounts to my blackberry and to my brother's blackberry!!!

    To those having issues, try this (this is if you use Windows Live)...sign into hotmail, select Options > More Options > Send and receive mail from other e-mail accounts....

    You should have 3 options:

    1. Send mail from different address
    2. Receive mail from accounts with POP3 access
    3. Receive mail from other accounts without POP3 access

    My brother is missing option 2...I've sent a request to have that option restored...we'll see how that works!!!

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