Page 2 of 3 FirstFirst 123 LastLast
Results 16 to 30 of 33

No no.. I do it is a "Web and Walk" contract, internet and emails are ... BlackBerry Internet & Email forum

  1. #16
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    Advertisement



    No no.. I do it is a "Web and Walk" contract, internet and emails are Ulimited at no extra cost. So I believe I do have a Data Plan! here is the link to my plan... please tell me I am right! I think that calls to TMO are free if I dial from my phone and to be fair to them, they did call me back on my LAN line so I go through the set up on my BB.
    http://www.t-mobile.co.uk/shop/mobil...f-line-rental/

  2. #17
    StaceyRVC's Avatar
    StaceyRVC no está en línea Community pro
    Join Date
    Jun 2006
    PIN/ID
    Ask Me!
    Posts
    9,321

    Re: Help! Not Receiving Service Books/emails!!

    checkin it right now... brb

    Doesn't look like a data plan... just email and web

  3. #18
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044

    Re: Help! Not Receiving Service Books/emails!!

    Well, the plan doesn't actually say anything about offering "Blackberry" service and that price is WAY too cheap in my opinion to offer the BB service (data plan). If that was the price, the BIS would be additional or something but to me, that is way to cheap to offer the services you need for your BB to function as you wish.
    New User? - Read the NEW USERS GUIDE

  4. #19
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    thats all they have to offer... if you go through to purchase the phone, it states:

    "Instant Email wnw
    Instant email is mandatory with the phone you have chosen. This gives you instant access to your emails. Emails are delivered directly to your phone without you having to log in and check"

    and it adds another Ł5.88 to the price plan.....

  5. #20
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044

    Re: Help! Not Receiving Service Books/emails!!

    Ok, well if you do have the BB feature, which it seems like you might since you are able to login to the BIS site, then you have an issue with TMO that you will need to call back and try and get resolved.
    New User? - Read the NEW USERS GUIDE

  6. #21
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    if I go to this site www.instantemail.t-mobile.co.uk it allows me to set up the blackberry internet service (BIS I assume). There I can register my device using its IMEI number and PIN and set up to 10 email accounts. I have done this, this is where I can send and receive my service books.

  7. #22
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    Cool.... Thanks again guys, I will try them in the morning as its 01:23 at the moment over here!! I really appreciate all your help. I will definitely be back to you in the future, this time hopefully with questions less support reltated!! you have been brilliant help! (technically more sound than TMO who probably read instructions off a screen! )

  8. #23
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044

    Re: Help! Not Receiving Service Books/emails!!

    Yes, that is the BIS. Try re-entering your PIN & IMEI and resend your service books. Power off your phone, remove the battery, wait 30 seconds, then power the phone back on. If after about 5 minutes, you have not seen anything happen, try the service books one more time.
    New User? - Read the NEW USERS GUIDE

  9. #24
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    doing to right now BRB!

  10. #25
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    Ok giong to wait 5 mins... I have reregistered the device via HRT, I receieve a message stating that "my handheld has been registered with the wireless network" i'll let you know what happens in 5

  11. #26
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044

    Re: Help! Not Receiving Service Books/emails!!

    I'm still not able to PIN you at all which is what concerns me about your "data plan" so if this process we are doing now does not work, TMO Tech Support will be your next stop.
    New User? - Read the NEW USERS GUIDE

  12. #27
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    Ok, nothing happens but..... when I resend my service books I can see activity with my antenna icon (two arrows showing sending and receiving) so they are definately communicating with something. How many service books am I supposed to have??

  13. #28
    KalebsDad78's Avatar
    KalebsDad78 no está en línea Device Pro
    Join Date
    Jun 2006
    PIN/ID
    Just Ask
    Posts
    2,044

    Re: Help! Not Receiving Service Books/emails!!

    Well it will vary based on the number of email addresses you have setup and the features/programs on your phone.
    New User? - Read the NEW USERS GUIDE

  14. #29
    StaceyRVC's Avatar
    StaceyRVC no está en línea Community pro
    Join Date
    Jun 2006
    PIN/ID
    Ask Me!
    Posts
    9,321

    Re: Help! Not Receiving Service Books/emails!!

    If this is a data plan issue, someone better be sending me some $$$ LOL JK

  15. #30
    karobonas's Avatar
    karobonas no está en línea Stack level 2
    Join Date
    Sep 2007
    PIN/ID
    2513EB60
    Posts
    25

    Re: Help! Not Receiving Service Books/emails!!

    I will pay anything to get this thing working!!! always happens to the best of us!! what makes it worse is that I phoned TMO to set it up and the lady helping said and I quote! "Oh its a Pearl, I like the Pearl they are EASY (not so easy) to set up... hope I don't chinx it now ive said that (still quoting)!!" oh dear... now look whats happened.

    Well KalebsDad... according to my service books I have 2 "Blackberry Internet Browsing Service and IPPP for BIS-B" and I have set up so far 4 email accounts. I reckon its the phone.... they said they will call back in 48 hours (which will mean they have until 2morrow) otherwise I will have to show them my wrath!

Page 2 of 3 FirstFirst 123 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •