Results 1 to 5 of 5

I keep getting a message on the DM that my encryption key is out of ... BlackBerry Internet & Email forum

  1. #1
    firegeek's Avatar
    firegeek no está en línea Stack level 3
    Join Date
    Jan 2008
    Posts
    222

    Question encryption key

    Advertisement



    I keep getting a message on the DM that my encryption key is out of date. Then I have to move the mouse to make a random key. Then, after i create the key, I get a message that "the computer does not know its message account address. Either the messaging system is not configured properly or this massaging system is not supported." I have been using DM on this computer from the beginning and have not changed anything until that started popping up. Any ideas? It is a PITA to have to keep going back to generate a new key and make sure that everything syncs like it supposed to. Used to be a seamless process. Any ideas?
    Firegeek......and crackberry addict

  2. #2
    GaryF's Avatar
    GaryF no está en línea Stack Moderator
    Join Date
    May 2007
    Posts
    5,432
    geek,

    Are you using redirector?
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    Virex's Avatar
    Virex no está en línea Banned for Content theft
    Join Date
    Apr 2008
    PIN/ID
    CUSHION
    Posts
    723
    thats the only reason he would be getting that message. firegeek, the device does that bc your device is provisioned with the desktop service books for communication with the redirector software to push your emails to your device. its a way of making an encryption key so that your emails can not be intercepted when sent wirelessly

  4. #4
    firegeek's Avatar
    firegeek no está en línea Stack level 3
    Join Date
    Jan 2008
    Posts
    222
    I just started getting the message within the last few days. Am I going to have to create a new key every time? Is there a setting to do that? I have it set to automatic and it still requires me to do it every time. I did dl the most recent DM but have yet to install. Think that would help? Btw, I am on BIS. ~via BB (wap.pinstack.com)~

  5. #5
    Virex's Avatar
    Virex no está en línea Banned for Content theft
    Join Date
    Apr 2008
    PIN/ID
    CUSHION
    Posts
    723
    i think every 30 or 60 days the redirector resets the key and you have to regenerate a new one

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •