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We have two users, each with a brand-new Blackberry 8700c. Each Blackberry has its own ... BlackBerry Internet & Email forum

  1. #1
    blackberrybl's Avatar
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    Email sent from Blackberry to anyone in the same Internet domain is never delivered

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    We have two users, each with a brand-new Blackberry 8700c.

    Each Blackberry has its own account with Cingular (now its AT&T).

    No third-party software has been loaded on either Blackberry, at all, ever.

    Both Blackberrys are configured for IMAP mail. (With the extremely limited IMAP support available on the Blackberry.)

    Email works (send and receive) on both Blackberrys except for one problem that is exhibited on both devices and accounts.

    When an email is composed on the Blackberry and sent to any address within the same Internet domain as the user's email account, it is never delivered to the intended recipient.

    Email composed and sent to any address that is not within the same Internet domain is delivered.

    In other words, if I compose an email to my coworker and send, it will never be delivered to my coworker while if I send the same email to someone at a different company or domain, the message is delivered as expected.

    For example:
    --------------
    From bob@mydomain.com, To bob@mydomain.com will result in the message being sent successfully but never actually delivered.

    From bob@mydomain.com, To bob@somefakewebmail.com works fine.
    --------------


    This is reproducible 100% of the time on both Blackberrys.

    Upon sending the message on the Blackberry, a check mark appears next to the message indicating that it has been sent.

    No error appears on the Blackberry at all.

    The email is visible within the IMAP Sent folder (which can't be viewed on the Blackberry at all and must therefore be viewed via webmail or on an email client program on a computer.)

    No error message is delivered to either the sender's email account or the recipient's email account.

    A single message addressed to two accounts, one within the same domain as the sender and one in a different domain will be delivered to the account in the different domain only - it will never be delivered to the account in the same domain at all.

    For example:
    --------------
    From bob@mydomain.com, To bob@mydomain.com, bob@somefakewebmail.com, john@mydomain.com will result in the message being sent successfully and received by bob@somefakewebmail.com but never actually delivered to bob@mydomain.com or john@mydomain.com
    --------------


    All outgoing email from the Blackberry is being sent via Blackberry's own SMTP servers. For instance, the header of one message (successfully sent to an account in a different domain) shows the sending server as bxe114.bisx.prod.on.blackberry

    Both users can send email to themselves or any other address within the same domain when using webmail or email client software on a computer - the delivery problem only occurs when mail is sent from the Blackberry to any email address within the same domain as the email account used to send the message.

    This is NOT a SPAM filtering issue. The messages are NEVER DELIVERED at all.

    Anyone have any ideas, at all, about what I can try or whom I could call within AT&T or Blackberry/RIM who might have even the faintest clue of how their own email system works and thus potentially be able to diagnose and resolve this issue?

  2. #2
    Felixtc's Avatar
    Felixtc no está en línea Stack level 3
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    Re: Email sent from Blackberry to anyone in the same Internet domain is never deliver

    Quote Originally Posted by blackberrybl
    We have two users, each with a brand-new Blackberry 8700c.

    Each Blackberry has its own account with Cingular (now its AT&T).

    No third-party software has been loaded on either Blackberry, at all, ever.

    Both Blackberrys are configured for IMAP mail. (With the extremely limited IMAP support available on the Blackberry.)

    Email works (send and receive) on both Blackberrys except for one problem that is exhibited on both devices and accounts.

    When an email is composed on the Blackberry and sent to any address within the same Internet domain as the user's email account, it is never delivered to the intended recipient.

    Email composed and sent to any address that is not within the same Internet domain is delivered.

    In other words, if I compose an email to my coworker and send, it will never be delivered to my coworker while if I send the same email to someone at a different company or domain, the message is delivered as expected.

    For example:
    --------------
    From bob@mydomain.com, To bob@mydomain.com will result in the message being sent successfully but never actually delivered.

    From bob@mydomain.com, To bob@somefakewebmail.com works fine.
    --------------


    This is reproducible 100% of the time on both Blackberrys.

    Upon sending the message on the Blackberry, a check mark appears next to the message indicating that it has been sent.

    No error appears on the Blackberry at all.

    The email is visible within the IMAP Sent folder (which can't be viewed on the Blackberry at all and must therefore be viewed via webmail or on an email client program on a computer.)

    No error message is delivered to either the sender's email account or the recipient's email account.

    A single message addressed to two accounts, one within the same domain as the sender and one in a different domain will be delivered to the account in the different domain only - it will never be delivered to the account in the same domain at all.

    For example:
    --------------
    From bob@mydomain.com, To bob@mydomain.com, bob@somefakewebmail.com, john@mydomain.com will result in the message being sent successfully and received by bob@somefakewebmail.com but never actually delivered to bob@mydomain.com or john@mydomain.com
    --------------


    All outgoing email from the Blackberry is being sent via Blackberry's own SMTP servers. For instance, the header of one message (successfully sent to an account in a different domain) shows the sending server as bxe114.bisx.prod.on.blackberry

    Both users can send email to themselves or any other address within the same domain when using webmail or email client software on a computer - the delivery problem only occurs when mail is sent from the Blackberry to any email address within the same domain as the email account used to send the message.

    This is NOT a SPAM filtering issue. The messages are NEVER DELIVERED at all.

    Anyone have any ideas, at all, about what I can try or whom I could call within AT&T or Blackberry/RIM who might have even the faintest clue of how their own email system works and thus potentially be able to diagnose and resolve this issue?
    I haven't come across this exact problem but what i have seen before is this:

    Environment

    • GroupWise IMAP integration
    • BlackBerry® Internet Service 2.0
    • Novell® GroupWise®
    Note: To determine which version of BlackBerry Internet Service you are using, see KB04989.


    Problem


    Email messages are not being received from an integrated IMAP email account.


    Cause


    There are too many email messages in the inbox. If the email message count is too high, the BlackBerry Internet Service cannot see them.


    Resolution

    1. Reduce the number of email messages in the account Inbox. The recommended maximum is 900.
    2. Reintegrate the IMAP email account. For information about integrating email accounts with your BlackBerry Internet Service

    I am not sure if your imap account is on a groupwise server so I just thought I would post what I found maybe it can help you a little with your issue.

  3. #3
    blackberrybl's Avatar
    blackberrybl no está en línea Stack level 1
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    Re: Email sent from Blackberry to anyone in the same Internet domain is never delivered

    Thank you Felixtc for your input!

    Our IMAP server is the plain old Linux variety, not Groupwise and the email messages are never received even if the account is viewed via webmail or on a computer using an email client - its not just that the Blackberry can't see them, its that they aren't there at all... and yet there is no error message whatsoever to indicate that or where something is going wrong.

    And the Blackberrys do see new, incoming email sent from a computer - just not from either of our Blackberrys.
    Last edited by blackberrybl; 06-03-2007 at 09:50 PM.

  4. #4
    Felixtc's Avatar
    Felixtc no está en línea Stack level 3
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    Re: Email sent from Blackberry to anyone in the same Internet domain is never delivered

    That is rather a unique issue. Maybe one of our bb veterans here can give their input on this issue because my response was the only time I have come across that issue.

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