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When I receive an email that has some formatting in the text parts of the ... BlackBerry Internet & Email forum

  1. #1
    mikehow's Avatar
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    Email Missing Data

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    When I receive an email that has some formatting in the text parts of the email are dropped. This has started happening in the last three days. Has something changed that we need to correct somewhere? Examples:
    This is what I receive:
    Subject: July Dates

    7/4 Littleton, CO INQ Firm Firm
    7/9 - 7/10 Boulder INQ
    7/11 SLC Firm
    7/22 - 7/25 Las Vegas INQ

    This is what was sent:
    7/4 Littleton, CO INQ (Bob) FNC
    7/6 Aspen, CO Firm
    (Bob or Mike) WETA
    7/7 Aspen, CO Firm
    (Bob or Mike) CAV

    7/9 - 7/10 Boulder INQ (Bob or Mike or Bruce) Video Link TVRO
    7/11 SLC Firm (Jon) CNBC
    7/22 - 7/25 Las Vegas INQ (Mike or Jon) Crawford Medical Conference

    Thanks,
    Mike
    Last edited by mikehow; 06-29-2007 at 06:49 PM.

  2. #2
    Rcbjr's Avatar
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    Re: Email Missing Data

    Looks like it may be a Format problem. The BlackBerry Email client doesn't handle RTF or HTML Emails very well.

    You might try one of the new 3rd Party HTML email reader Addon such as the free one linked in this thread, An Email Revolution is coming your way !

    Rcbjr
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  3. #3
    mikehow's Avatar
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    Re: Email Missing Data

    Rcbjr, I installed your HTML reader and it looks nice but my problem is that parts of the emails I receive are plain old missing (or stripped from the email) and your reader has nothing to read or fix. The bad part for me is the missing data from the emails are assignments for me or my coworkers.

  4. #4
    gphang's Avatar
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    Re: Email Missing Data

    I'm also very interested if you can find a solution to your problems. I have the same problems where a large part of the email data is missing on certain emails (I'm guessing due to formating). I was able to read this type of email before.

  5. #5
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    Question Re: Email Missing Data

    Myself and other people at my workplace are also having the same problem, we are on BIS and this has been getting worse in the last few days. It also happens form both work e-mails which are forwarded directly to the O2 BIS e-mail, google mail and a seperate exchange 2003, so it's definately the BIS end and not any of our servers.

    Any ideas? Or has anoyone contacted RIM directly yet? I am on O2 in the UK.

    Thanks

  6. #6
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    Re: Email Missing Data

    This has been reported to RIM last week. The case I opened is still unresolved and RIM is getting hammered with reports. It affects html, rich text, and plain text formatting in the BIS. It seems related to BIS 2.3 and changes recently implemented.

    If you are having problems, contact your carrier an have the open a case with RIM. Give them any/all pertenient data on what is happening.

  7. #7
    mikehow's Avatar
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    Re: Email Missing Data

    I talked with RIM this evening. They told me that they are aware of the problem and are working on a fix. They expect to have it released by next Monday give or take. RIM gave me a case #.

  8. #8
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    Re: Email Missing Data

    Good to hear. My wife and I are both having this problem which just cropped up around June 27th. It's impacting some business emails we receive from clients. Hope it gets resolved soon.

    UPDATE: Looks like the problem has been resolved. Others can check their suspect emails (ones missing data). I'm now receiving full emails as before the recent issue.
    Last edited by ttate90303; 07-05-2007 at 09:19 AM.

  9. #9
    mikehow's Avatar
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    Re: Email Missing Data

    Mine seems to be working this morning also.

  10. #10
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    Re: Email Missing Data

    ~via BB (wap.pinstack.com)~

    I hv the same problem & its not fixed yet
    Last edited by inc188; 07-08-2007 at 03:14 AM.

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