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All users in my company just the following message on our blackberry's: This email account ... BlackBerry Internet & Email forum

  1. #1
    waynejci's Avatar
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    Email account no longer accessible by blackberry device!!!

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    All users in my company just the following message on our blackberry's:

    This email account is no longer accessible by your Blackberry device. This issue is likely caused by a recent change to the password used to access this account.
    To resume receiving email from this address, login tgo your BlackBerry Internet Servic e account and verify the password is correct for this email account.
    This happened at around 9:15am EST. It happened on Sprint, Cingular, and Verizon BIS networks. Since then I've tried logging in and re-entering passwords but no joy. Blackberry support lines are busy so I'm guessing this is a big problem on Blackberry's end. Anyone else experiencing this?

  2. #2
    steva11's Avatar
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    Re: Email account no longer accessible by blackberry device!!!

    has your IT dept. changed the password for company accounts?

  3. #3
    jestar15's Avatar
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    Re: Email account no longer accessible by blackberry device!!!

    Very strange, I have mine with Sprint (Nextel) and I haven't received anything like that at all.

  4. #4
    waynejci's Avatar
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    Re: Email account no longer accessible by blackberry device!!!

    Nothing has changed w/regard to anyone's password. IOW's, all of our POP accounts still work with the same passwords and when we log in to BIS to update, it still doesn't work.

  5. #5
    waynejci's Avatar
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    Re: Email account no longer accessible by blackberry device!!!

    Update. I just logged into BIS and was able to update 2 of the accounts. Looks like all is working now. No Idea what happened. Could have been a regional issue, I'm in SW Florida.

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