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Hello, I have another problem with my new BB pearl: When I receive an email ... BlackBerry Internet & Email forum

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    denniesmit's Avatar
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    can't open attachment

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    Hello, I have another problem with my new BB pearl:
    When I receive an email message with multiple attachments I can open those without a problem, but when it has only one attachment, I can't!
    I highlight the [1 attachment] and click the trackball, but my only options are copy, reply, forward, reply to all and delete. Also in the full menu there is no option to open the attachment!
    PLease help!
    Danielle

  2. #2
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    Re: can't open attachment

    That is strange. I am sure someone will be able to help Danielle. BTW, welcome to Pinstack!

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    Re: can't open attachment

    ~via BB (wap.pinstack.com)~

    Danielle, welcome to stax! There is another new cing user that is experiencing the same thing. We didn't try multiple ATT we just tried the one. I can ask him tom about multiple. We were troubleshooting today. He's got a ticket/call in with cing.
    His name is MickPick

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    Re: can't open attachment

    OK, let me know.
    Maybe I should call my provider (T-mobile) too, see what they say.

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    Re: can't open attachment

    Quote Originally Posted by cherrichiodo
    ~via BB (wap.pinstack.com)~

    Danielle, welcome to stax! There is another new cing user that is experiencing the same thing. We didn't try multiple ATT we just tried the one. I can ask him tom about multiple. We were troubleshooting today. He's got a ticket/call in with cing.
    His name is MickPick
    http://blackberryforums.pinstack.com...tachments.html

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    Re: can't open attachment

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    Thanks exciter!

    Hey how did you quote on wap? I haven't figured that one out

  7. #7
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    Re: can't open attachment

    Are they the same attachements? The picture you can get in the multiple attachment you can not get when sent alone?

    Maybe it doesn't like the one you are sending alone. If it can't open the type of file it is, it usually won't show the option.

    Just a guess... you might have already tried this.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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    Re: can't open attachment

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    Danielle, which email provider are you using? Hotmail, gmail, yahoo?

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    Re: can't open attachment

    I'm using .mac. I'm doing a few tests now, with the exact same picture in two's and by itself, get back to you soon

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    Re: can't open attachment

    Right now, the BB is not showing any attachments with the tests at all... I'll try again tomorrow, will let you all know, hopefully we can come up with a solution
    D

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    Re: can't open attachment

    Ok, I rebooted the device and ran a bunch of tests. I haven't run into my previous problem where I don't see the open attachment option, but I have discovered this:
    Word, PDF, Excel documents are fine, together alone, whichever.
    Jpegs are fine too by themselves or together, but ONLY when they were imported straight from a camera into iphoto or to my desktop. I retouch pretty much all my pictures in photoshop, and I save them as regular jpeg's, small format resolution and size too. THOSE jpeg's don't show up in the email, it shows no attachments at all!
    How weird is that! This is a major problem, since a lot of people use photoshop (I don't know if it would apply to other image editing software) and they might be emailing me photo's I need to view on my BB. In my work this is very important. I can live with not importing my own pictures (altough I would like that to set as caller id and to have on the device, so when I travel I can email them to other people) but any photo that anybody made in photoshop won't work?!
    I am really getting fed up with the BB now, between having no IMAP server folder support (including sent messages!) and now this, aarrrghh!
    Maybe, just maybe, somebody out there knows a work around for this?
    I also looked on the blackberry website, but there is no phone support and their knowledge base is vey confusing. Anybody, please help!

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    Re: can't open attachment

    Unlike you I cannot open any attachments at all. I called cingy and they advised to Login to the bis site and resend the service books. That did nada. Also, before I was unable to send/receive mms, I sent an mms from another line I have, it received it, but I can't open the picture ! I can send mms too!
    Figure that one out.
    I am about ready to throw this thing against the wall, but the I would be crying and shaking uncontrolably for weeks.


    Saturday I will goto cingular and see if they will let me try a new one out of box to see if it is just my device. My thumbs are sore.

    ~MickPick - via BB (wap.pinstack.com)~

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    Re: can't open attachment

    FOR ANYONE HAVING THIS ATTACHMENT ISSUE!

    I have been skimming this thread for a few days to watch the development. I too have been having attachment issues, but they weren't EXACTLY what people in this thread have been complaining about. But the fact is, RIM is having issues with this right now. I am a TMO subscriber, called TMO BB dept, they couldn't fix it, and they said there weren't outages; when they transferred me to RIM support (Actually the company RIM,) they let me know that YES certain BIS subscribers are having attachment issues and NO they haven't come up with a fix. I am going to try to do a hard reset of the device, wiping it to the original state, and go from there. Other than that, there is not much I can do right now. Sadly, Yes, I do think switching devices will work, but only until those exact Service Books, Downloads, Options, Certificates combinations hits the device again...then I think we're SOL.

    I will say this, I have gmail, and .mac, using BIS on an 8700 from TMO, I run 7 email accounts, and run a standard OS delivery from TMO's site...people should start listing what their specs are and see if multiple people that are having attachment issues are running similar combos of mailboxes, BIS, etc

    Whatever the issue, RIM is aware, and not aware of how to fix it...

  14. #14
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    Re: can't open attachment

    CORRECTION!!!

    Just got a call from RIM, everything is fixed, it was a server issue...

  15. #15
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    Re: can't open attachment

    Um I still can't open attachments

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