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I have used BIS to received my comcast.net email on my BB. Today, I received ... BlackBerry Internet & Email forum

  1. #1
    kenstrand's Avatar
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    Cannot forward a sent email, why not?

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    I have used BIS to received my comcast.net email on my BB. Today, I received an email and then replied to the sender. When I tried to forward the email I sent to another email address I got the error "Mailbox couldn't find original message, if forwarding or replying please resend the message".

    Doesn't the sent email reside on the BB? Is there any settings I can change to make forwarding possible or is this a limation of BIS?

  2. #2
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    Re: Cannot forward a sent email, why not?

    Known problem. Cradle your device and run dbclean.exe to fix it.

  3. #3
    kenstrand's Avatar
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    Re: Cannot forward a sent email, why not?

    Quote Originally Posted by eatmypiano
    Known problem. Cradle your device and run dbclean.exe to fix it.
    Can you tell me how to run dbclean.exe and what does it do? I have a company issued BB and can't mess anything up.

  4. #4
    kenstrand's Avatar
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    Re: Cannot forward a sent email, why not?

    I did a search on pinstack for this problem and couldn't find any specific information. Can anyone point me to a thread?

  5. #5
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    Re: Cannot forward a sent email, why not?

    Have you tried resend that email again after you get that error message? It may have tried to find the message on the server but it wasn't found so you need to resend it again, this time, it will be coming from the handheld's memory itself, not on the server. Hope this helps?
    The AfterBURNER

  6. #6
    kenstrand's Avatar
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    Re: Cannot forward a sent email, why not?

    Yes I tried to resend it several times. Thanks for the idea.

    Does anyone have any knowledge of dbclean.exe?

  7. #7
    kenstrand's Avatar
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    Re: Cannot forward a sent email, why not?

    Bump please!

  8. #8
    Trogdor's Avatar
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    Re: Cannot forward a sent email, why not?

    I just had this happen to me as well. Bump.

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