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Hello all, I just set up BIS to connect to our IMAP server via SSL. ... BlackBerry Internet & Email forum

  1. #1
    bbatsell's Avatar
    bbatsell no está en línea Stack level 1
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    Dec 2006

    BIS + IMAP delays


    Hello all,

    I just set up BIS to connect to our IMAP server via SSL. It works okay, but the speed of receiving e-mails on the BlackBerry is very slow at the moment. There is about a 10 minute delay between the time the e-mail is received by a client connected to our IMAP server and the time it is received on the BlackBerry. Do the BIS servers only connect to external mail servers once every X minutes? Is there any way around this? It seems to me to pretty much defeat the purpose of push e-mail that BlackBerry is always recommended for...

    Thanks in advance for any help you can provide, I am pretty new to BB!

  2. #2
    chatster18's Avatar
    chatster18 no está en línea Stack level 5
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    Nov 2006

    Re: BIS + IMAP delays

    ~via BB ( I think push is big with BES, but to get around it you could always have any email auto forwarded to you BB email.

  3. #3
    jaydogg's Avatar
    jaydogg no está en línea Stack level 1
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    Oct 2006

    Re: BIS + IMAP delays

    The BIS polls the integrated account's server every 5 to 15 minutes. There is no way to change or speed it up. Your BB email address is nearly instant, as is Enterprise Server and Desktop Redirector

  4. #4
    Rcbjr's Avatar
    Rcbjr no está en línea Stack Pro
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    May 2006
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    Re: BIS + IMAP delays

    bbatsell, Welcome to PinStack.

    That is the way BIS works. It polls at a varying rate depending on how long it has been since retrieving a message. The BIS ability to add external accounts is an added feature that RIM deployed as a benefit to users. It is not intended to replace the BES or even the direct Blackberry email.

    Let us know if there is anything else we can do to help with this problem or your BB.

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