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Hi all, I just bought IM plus and i got the registration key. I put ... 3rd Party BlackBerry Software forum

  1. #1
    JordanDawg05's Avatar
    JordanDawg05 no está en línea Stack level 1
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    Im plus issue

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    Hi all,
    I just bought IM plus and i got the registration key. I put in the registration key and hit 'register' on my BB and it hangs and disaplaced ' try connect' at the bottom of the phone. I have a 7130c . Did anyone else experience this? if so what can i do to have my im plus to work.

    Thanks for the help!

  2. #2
    kayos72's Avatar
    kayos72 no está en línea Stack level 7
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    Re: Im plus issue

    you may have to set your tcp setting.
    look here
    http://blackberryforums.pinstack.com...t_carrier.html
    hope that helps
    Been a long while since last login. Sorry all, adjusting to a new life is great and hell at the same time!!

  3. #3
    kwyjibo's Avatar
    kwyjibo no está en línea Stack level 2
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    Re: Im plus issue

    Also, IM+ support is world class; they'll respond to any issues you are having asap. I would email them.

  4. #4
    SHAPE's Avatar
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    Re: Im plus issue

    Quote Originally Posted by JordanDawg05
    Hi all,
    I just bought IM plus and i got the registration key. I put in the registration key and hit 'register' on my BB and it hangs and disaplaced ' try connect' at the bottom of the phone. I have a 7130c . Did anyone else experience this? if so what can i do to have my im plus to work.

    Thanks for the help!
    You can send us a request from IM+ selecting "Support" / "Send request".
    We will investigate this situation.
    Most likely, there is a connectivity problem.

    Victoria
    IM+ Support Team
    SHAPE Services
    www.shapeservices.com

  5. #5
    JordanDawg05's Avatar
    JordanDawg05 no está en línea Stack level 1
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    Re: Im plus issue

    Hi Victoria,
    I recieved a respond about the issue i submited and the info has been helpful. The prob was with the reg code that i purchased, it was for the pocket PC. In the email from SHAPE, i was advised to send the diff for the BB reg code which i did and i haven't heard ever since..its been 4 days now. I sent in another reminder email but nothing yet. I hope to get the reg code soon

    Thanks all for the help

    edit:
    Valeriya from the support team emailed me today with the reg code, yay! now i can use Im + heheh. Thankis Victoria, i saw your pm, but couldn't reply as i didn'dt have 10 posts? lol
    Last edited by JordanDawg05; 06-11-2007 at 11:24 PM.

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