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Hi anyone experience with IM+ from Shape. I'm running 4.0.4 adn it often times out. ... 3rd Party BlackBerry Software forum

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    minosa's Avatar
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    IM+ 4.0 Connection Problems

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    Hi anyone experience with IM+ from Shape. I'm running 4.0.4 adn it often times out. In connection settings I'm using HTTP, not TCP/IP since our provider does not release the APN.

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    Re: IM+ 4.0 Connection Problems

    Are you using BES? If yes then BES provides the TCP/IP for you. Also who is your provider? The settings for almost all providers are listed here at pinstack. Do a search and you will find them. I hope this helps.

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    Re: IM+ 4.0 Connection Problems

    ~via BB (wap.pinstack.com)~
    You can lover the ping/refresh interval from 60 seconds to 30 I think.

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    Re: IM+ 4.0 Connection Problems

    This link also sent to Victoria at Shape Services FYI.

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    minosa's Avatar
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    Re: IM+ 4.0 Connection Problems

    ~via BB (wap.pinstack.com)~thanks!

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    Re: IM+ 4.0 Connection Problems

    Hello,

    My name is Svetlana, I am representative of IM+ support team.
    If you encounter problems with our application please e-mail to us and describe your situation in details. Our e-mail is bbsupport@shapeservices.com

    You can also start IM+ autoconfigurator and send your autoconfiguration log to support by choosing the corresponding option.

    Receiving the information in whole will help us to provide you with fast and efficient support service.

    Thank you in advance.

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    Re: IM+ 4.0 Connection Problems

    Quote Originally Posted by SHAPEsupport
    Hello,

    My name is Svetlana, I am representative of IM+ support team.
    If you encounter problems with our application please e-mail to us and describe your situation in details. Our e-mail is bbsupport@shapeservices.com
    Hey, there she is....here is the link also for Shape Services Blackberry Support:

    http://www.shapeservices.com/en/supp...rt.php?form=bb

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    Re: IM+ 4.0 Connection Problems

    BTW, these guys (gals) are really good at addressing problems and getting them fixed quickly. A definate

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