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Guys, everyone seems to be talking about which company has the best support for their ... 3rd Party BlackBerry Software forum

  1. #1
    jorgeg.ledes's Avatar
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    Lightbulb Great Customer Service Software and not so great service

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    Guys, everyone seems to be talking about which company has the best support for their software, so I thought we'd start a clean thread. Let list the software companies and applications that have great customer service or support for their software and let's list the ones that are not so great as well.

    Excellent Support

    1. TodoMatrix/IdeaMatrix - by RexWireless
    2. VR+ - Shape Services
    3. IM+ - Shape Services
    4. Newsgator for Blackberry - Newsgator Corp
    5. ExchangeMyMail - BES and Exchange Hosting
    6. Viigo RSS
    7. MiniSafe - Simprit (this application is by far the best password application IMHO, its snappier than SplashID)

    Companies that need to improve.

    1. JiveTalk - Beejive (If there support improves, they'll be ok)
    2. TeleNav - I know some of you will probably say, "What" but yeah I've had terrible service, despite paying my monthly fee, I'm gonna drop them this coming week, no email replies, so I have to call in my cancelation, can you believe this)
    Best regards

    Jorge Ledesma
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    www.blackberrygtd.com

  2. #2
    VZDubtk's Avatar
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    Re: Great Customer Service Software and not so great service

    I have never had any issues with BeeJive
    I Unlock All Mobile Devices, questions just ask

  3. #3
    cherrichiodo's Avatar
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    Re: Great Customer Service Software and not so great service

    why would you need to call telenav to cancel? wouldn't you call att?

    and you have had to contact each company in the excellent support category for help?

    i have had NOTHING but excellent support from jivtalk...even on a weekend they retrieved my reg key and sent it to me

  4. #4
    jorgeg.ledes's Avatar
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    Re: Great Customer Service Software and not so great service

    Yeah, I've contacted all of the above for different things, support issues, general questions, suggestions, product development, etc.

    I'm glad you're experience with JiveTalk has been positive
    Best regards

    Jorge Ledesma
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    www.blackberrygtd.com

  5. #5
    Lowrider's Avatar
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    Re: Great Customer Service Software and not so great service

    Why did u make 2 threads w/ same title?
    -----------------------------------
    Thx a lot!
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  6. #6
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    Re: Great Customer Service Software and not so great service

    Threads merged.
    Success is not final, Failure is not fatal, it is the courage to continue that matters.
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  7. #7
    jorgeg.ledes's Avatar
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    Re: Great Customer Service Software and not so great service

    thanks, it was a mistake and I sent a msg to the moderator
    Best regards

    Jorge Ledesma
    PIN 2440BE7C

    www.blackberrygtd.com

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    Re: Great Customer Service Software and not so great service

    Gotcha!
    -----------------------------------
    Thx a lot!
    Low
    OSU Buckeye's # 1

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