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Not receiving Facebook notifications. Can't tell for how long, might be for about a week ... 3rd Party BlackBerry Software forum

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    Justyn's Avatar
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    Not receiving Facebook notifications. Can't tell for how long, might be for about a week now? Currently logged in, cache is cleared, have the email set up on my Berry, notifications should be turned on... could it have anything to do with me deleting my email address then re-adding it. I downloaded YGO! and decided I didn't need it and that's the address I was using for my Facebook notifications. I re-set up my yahoo account the other day and I'm still not getting notifications. Anyone know what's going on?
    It's not an iPhone addiction, it's insomnia!

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    is your firewall enabled?

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    Shouldn't make a difference - I have mine enabled, with no problems... Assuming he hasn't blocked access by accident of course.


    ~via my BlackBerry Curve 8300 (wap.pinstack.com)~

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    1. Have you checked that you can receive normal emails on your BlackBerry sent to the address you have configured with Facebook (eg. is BIS configured properly)?
    2. Checked that the email address is still configured correctly in your Facebook account (https://register.facebook.com/editaccount.php)?
    3. Checked that notifications are actually turned on (http://www.facebook.com/editaccount.php?notifications)? I've heard some people had problems with them randomly turning off.
    Last edited by bonebox; 04-09-2008 at 10:29 AM.

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    Justyn's Avatar
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    Quote Originally Posted by bonebox View Post
    1. Have you checked that you can receive normal emails on your BlackBerry sent to the address you have configured with Facebook (eg. is BIS configured properly)?
    2. Checked that the email address is still configured correctly in your Facebook account (https://register.facebook.com/editaccount.php)?
    3. Checked that notifications are actually turned on (http://www.facebook.com/editaccount.php?notifications)? I've heard some people had problems with them randomly turning off.
    I checked everything before I posted this, except if I can receive emails on that account. I'll try it out...

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    ~via BB (wap.pinstack.com)~yeah the email works!

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    ~via BB (wap.pinstack.com)~okay so the notifications for my Yahoo are getting sent to the inbox on my account, but not getting sent to my application. I can receive push emails on it, but not the notifications. For the time being I just put my blackberry account on my facebook and that seems to be working, but I,d rather have it going through Yahoo

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    Quote Originally Posted by Justyn View Post
    ~via BB (wap.pinstack.com)~yeah the email works!
    Ok, if you're certain the first two are set up correctly, then it's pretty likely to be some issue with your Facebook email notifications not being sent. You said in your first post that they "should be turned on", which led me to believe that you hadn't double-checked it yet.

    If you wanted you could test if the Facebook emails are even making it to your BlackBerry by uninstalling the Facebook app (no way to completely close the app that I know of, so it will grab your Facebook emails from the inbox and delete them if it's installed) and checking if they come to your BB inbox. If they don't, and you have the correct email address set up in Facebook web (which you said you do) then it's definitely and issue with your Facebook account and you'll probably need to contact their support to have them look into the problem. If they do come to your inbox, then it's some issue with the Facebook app. But it's pretty likely to be the prior.

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    ~via BB (wap.pinstack.com)~Do you think it matters if my cellphone code thing is set to American Somoa. I keep trying to change it to US, but everytime I save it, it goes back to American Somoa

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    Quote Originally Posted by Justyn View Post
    ~via BB (wap.pinstack.com)~okay so the notifications for my Yahoo are getting sent to the inbox on my account, but not getting sent to my application. I can receive push emails on it, but not the notifications. For the time being I just put my blackberry account on my facebook and that seems to be working, but I,d rather have it going through Yahoo
    Ah, ok. Ignore my last post then. If they're showing up in your inbox then that means the Facebook app isn't recognizing them as Facebook notifications for whatever reason. I haven't tried using a different email than my BlackBerry email, but theoretically it should still work with a different BIS address. What email address are you logged into in your BB Facebook app? I think it needs to be your Yahoo address (the address the notifications are being sent to), so you might check that.

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    Justyn's Avatar
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    I'm logged into my Yahoo address. The notifications were working just fine up till a week ago... might have been around the time I deleted my Yahoo account on my device. Do you think that has anything to do with it. I deleted the Yahoo through BIS b/c I dowmloaded YGO! After realizing I didn't need it I re-added it to the BIS.
    It's not an iPhone addiction, it's insomnia!

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    Quote Originally Posted by Justyn View Post
    I'm logged into my Yahoo address. The notifications were working just fine up till a week ago... might have been around the time I deleted my Yahoo account on my device. Do you think that has anything to do with it. I deleted the Yahoo through BIS b/c I dowmloaded YGO! After realizing I didn't need it I re-added it to the BIS.
    That would definitely explain why you stopped receiving them at first, but after you added it back to BIS it should have started picking them up again. From what you've said so far (that you're receiving the Facebook email notifications in your BB inbox but not the app) it sounds like it's an issue with the BB Facebook app. I'd try setting your Facebook contact email back to your Yahoo email address on the website, then try logging out and back into the BB Facebook app w/ your Yahoo address. If that doesn't fix it, you might consider uninstalling/reinstalling the app.

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    Quote Originally Posted by bonebox View Post
    That would definitely explain why you stopped receiving them at first, but after you added it back to BIS it should have started picking them up again. From what you've said so far (that you're receiving the Facebook email notifications in your BB inbox but not the app) it sounds like it's an issue with the BB Facebook app. I'd try setting your Facebook contact email back to your Yahoo email address, then try logging out and back into the BB Facebook app w/ your Yahoo address. If that doesn't fix it, you might consider uninstalling/reinstalling the app.
    OKay here's a new one, I go to Facebook on my PC to double check the settings that I know I can save... well my blackberry email isn't set up fully, the request has been sent. The request was sent to my app. I thought it was just saying "thanks for adding a new account" but I read it and it was to verify the email. Which means I did get a notification via Yahoo. Not 100% sure though. You have Facebook?
    It's not an iPhone addiction, it's insomnia!

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    Quote Originally Posted by bonebox View Post
    That would definitely explain why you stopped receiving them at first, but after you added it back to BIS it should have started picking them up again. From what you've said so far (that you're receiving the Facebook email notifications in your BB inbox but not the app) it sounds like it's an issue with the BB Facebook app. I'd try setting your Facebook contact email back to your Yahoo email address, then try logging out and back into the BB Facebook app w/ your Yahoo address. If that doesn't fix it, you might consider uninstalling/reinstalling the app.
    OKay here's a new one, I go to Facebook on my PC to double check the settings that I know I can save... well my blackberry email isn't set up fully, the request has been sent. The request was sent to my app. I thought it was just saying "thanks for adding a new account" but I read it and it was to verify the email. Which means I did get a notification via Yahoo. Not 100% sure though. You have Facebook o
    It's not an iPhone addiction, it's insomnia!

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    Quote Originally Posted by bonebox View Post
    That would definitely explain why you stopped receiving them at first, but after you added it back to BIS it should have started picking them up again. From what you've said so far (that you're receiving the Facebook email notifications in your BB inbox but not the app) it sounds like it's an issue with the BB Facebook app. I'd try setting your Facebook contact email back to your Yahoo email address, then try logging out and back into the BB Facebook app w/ your Yahoo address. If that doesn't fix it, you might consider uninstalling/reinstalling the app.
    OKay here's a new one, I go to Facebook on my PC to double check the settings that I know I can save... well my blackberry email isn't set up fully, the request has been sent. The request was sent to my app. I thought it was just saying "thanks for adding a new account" but I read it and it was to verify the email. Which means I did get a notification via Yahoo. Not 100% sure though. You have Facebook on your
    It's not an iPhone addiction, it's insomnia!

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