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HI all, I recently upgraded my phone from 8700c to 8310 and it has gone ... 3rd Party BlackBerry Software forum

  1. #1
    mellis2718's Avatar
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    Changed from 8700 to 8310-Datavault software asking to register?

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    HI all, I recently upgraded my phone from 8700c to 8310 and it has gone very smoothly except for the Ascendo Datavault. I had a registered copy installed on my 8700 and desktop. Now, the desktop software is just fine, but it didn't come over to my 8310. So I OTA downloaded it. It wants a registration key. I put in the one that handango gave me, but it doesn't work.
    I wrote to handango and have had absolutely no response.
    Surely someone else has already gone through this. Help!

  2. #2
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    BlackBerry software license keys are typically tied to the device PIN. "Most" vendors will provide you with a new key when you switch devices. Try contacting the software developer directly (as opposed to Handango), and you will most likely get q quicker response.

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    primal5's Avatar
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    ~via BB (wap.pinstack.com)~

    Try emailing the software company instead of handango. I have had good luck doing this in the past. Handango just resells the software and probably would refer you to the software company anyway.

    Good luck

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    Actually, I think Ascendo will just refer you back to Handango... I was checking that out as I'm considering getting a new BB and this is what I found:

    Question: I got a new phone. Can I use the software I bought on the new phone?
    Answer
    : Then Ascendo End User License allows you to transfer a Ascendo DataVault from one handset to another. However, DataVault Version 4 and above, requires a handset specific registration key. Please check with the Ascendo Sales Partner from which you bought DataVault for their policy on generating new keys.

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    And that takes me back to the original problem, handango's no response.

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    I also recently upgraded and had the same problem. I contacted the software house who pointed me back to handango. After maiing all the info including both old and new pin number (oh and about 3 days)handango resonded giving me a new reg no !

    ~via BB (wap.pinstack.com)~

  7. #7
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    ~via BB (wap.pinstack.com)~i just got it from ascendo. Working good now. Thanks to all.

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