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I have an 8330 with OS 4.5. I purchased BBSmart when I ran OS 4.3. ... 3rd Party BlackBerry Software forum

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    dubie76's Avatar
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    BBSmart and OS 4.5 issues

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    I have an 8330 with OS 4.5. I purchased BBSmart when I ran OS 4.3. Ever since I upgraded the program doesn't work. I open an email and all I see is text. I hit the menu button and select BBSmart view and nothing happens. Anyone else have this issue or know what is wrong? I deleted the program from my BB. Downloaded the newest version from the website, and reinstalled it, and still nothing. HELP!!!
    Sprint Tour 9630
    OS 5.0.0.230 (Leaked)

  2. #2
    azstar's Avatar
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    Try going into your email options/email settings and setting enable HTML email to No.
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    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

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    Thanks for the idea. I will try it!
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  4. #4
    azstar's Avatar
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    That should help. I am running 4.5.0.77 on my 8330 and BBSmart works for me. But I had to turn off the native HTML because it was interfering. And BBSmart is way better than the native 4.5 HTML IMO.
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    Worked! Thanks!!!!
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    I had this problem and BB Smart sent me an email to an updated email viewer because some things changed in the OS 4.5 upgrade. I can switch back and forth between the native and bbsmart html depending on which view mode I'm in. I like having the option to do that...

    Here you go! OTA LINK

    http://www.blackberrysmart.com/bbsevfix/ota.html

  7. #7
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    I can switch back and forth between regular view and the bbsmart view as well. What version of bbsmart do you have installed?

    ~via BB (wap.pinstack.com)~

  8. #8
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    Version 2.3

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    But I didn'y have to disable HTML in my email settings to do it. My problem was that it would not pick up my connection. I'm on BIS. But that didn't happen until I upgraded to 4.5.

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    azstar's Avatar
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    I have version 2.3 already which is the BBSmart version for os 4.3( I emailed them recently and was told the 4.5 version has not been released yet and they have no ETA). It also may just work different for you with your GSM bb vs. our CDMA BB.

    If you go to Messages/Menu/Options/Email Settings what are your settings? Just want to compare what works on your 8310 to my 8330
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    Current SmartPhone: Motorola DROID Rooted, Running Project Elite v4

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    I just had a recent issue. It seems to work fine, then randomly it won't go to BBsmart view. I guess we need the new version for 4.5
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  12. #12
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    The times it won't open in bbsmart view, do the emails have attachments?

    ~via BB (wap.pinstack.com)~

  13. #13
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    My version is the same but the build of it is different. I had this version before also it just wouldn't connect until I updated it thru the link provided. ~via BB (wap.pinstack.com)~

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