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I recently purchased BB View. I actived fine but when I do my test connection ... 3rd Party BlackBerry Software forum

  1. #1
    techniner's Avatar
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    BB View

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    I recently purchased BB View.

    I actived fine but when I do my test connection it tells me it fails.

    I am not sure what my wap username and password would be.

    I am T-Mobile Customer and i would like to enjoy the full features of this product.

    Also does anyone know how to contact the tech support group of this product?

  2. #2
    GaryF's Avatar
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    Re: BB View

    tech

    I am not a BBV customer but most TMO apps seem to use this setting:

    APN - wap.voicestream.com
    username and password leave blank.
    BlackBerry® Certified Support Specialist
    The Shark Tank

  3. #3
    techniner's Avatar
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    Re: BB View

    That's exactly what I have yet I get an error that the connection fails... hrmmm

  4. #4
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    Re: BB View

    make sure your not on a BES i am and i had to set mine to BES instead of TCP/IP setting within BBView

  5. #5
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    Re: BB View

    you have 3 options BES/MDS, TCP/IP, WAP try each one within teh connection options inside BBview

  6. #6
    techniner's Avatar
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    Re: BB View

    Also.. how the heck do you get it to show the FULL message.

    Example ongoign conversation only shows the last message where the original system shows the entire conversation.

  7. #7
    techniner's Avatar
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    Re: BB View

    Tried all connection options.

    Same error.

    Very disappointed in this software.

    Anyone know the return policy?

  8. #8
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    Re: BB View

    are you one a data plan?

  9. #9
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    Re: BB View

    Did you try a battery pull? Most times this solves alot of issues.

  10. #10
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    Re: BB View

    There is a trial version for just that reason. If you don't like it or it doesn't work, you don't buy it.

    But that being said, you are using an at&t curve on Tmo. There are reported problems which are service book related with doing that on some curves. Thats probably why your bb can't connect.

    Don't blame the software.

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